Haven't seen or heard much from fellow members of this program. Would be curious to know how others are experiencing
the new program.
How has your personal Concierge experience been? Has your rep remained constant or have you had a hard time
reaching them via the personal number?
Any outstanding examples of benefits from having the Personal Concierge?
Once I hear more experiences from others, I'll chime in with my experiences thus far. Don't want to influence or
foreshadow anyone else's interactions at this point.
My interactions have been positive. It's a great step in the right direction in my opinion. I have not had any issues with connecting with my Concierge. If she is not around, the others on staff have done the needful to help. The benefits I have experienced was a recent trip to Kentucky. Great room, warm staff and a nice greeting.
I had a very positive experience right out of the box, but since then I have not connected with my personal concierge one time! I constantly receive a out of office message and am directed to someone else. That said, the program is still foggy to me and I am not really sure what to expect. Early on, I stayed at a MVC property on points with my wife and was treated like a king. That set the bar high and since then I really have not noticed any appreciable difference. I am interested to hear your experience.
Sorry to hear that, shoeman1000. Could you send me a direct message with your Rewards number so I may look into this for you?
In the meantime, you can gain a little clarificatiion on the program at the link below.
I've had no contact with my personal concierge since the initial introduction. Since then, I've been in a Marriott property almost every week, with both domestic and international stays, paid and award travel. (Primarily paid.) I tend to be a pretty self-sufficient traveler, so I guess I'm still trying to determine how/when this program can benefit me.
A couple weeks ago I had a couple points related issues to resolve, but didn't feel they were worth bothering my concierge. I called the standard Platinum desk, but was automatically routed to the concierge desk with the option of leaving a message for my concierge or speaking with whichever concierge was available. I took first available. She was very helpful, took her time with me, and followed up, but what I thought were two very simple issues are still unresolved. So, while initial contact and follow-up was easier, I don't feel that my participation in the program gave me any additional consideration or priority in issue resolution.