I am a Platinum rewards member. I am interested in reserving a Ritz Carlton room using my reward isorpoints. The only reservations available are with King only. We are a family of 3 and need two double beds. If I reserve the King will I be able to switch to double beds at check in given I am Platinum? Travel is at a moderately slow time of year... but would still expect to be busy but not sold out. When I try to reserve for 3 people no options come up. Any advise on taking the risk? It is the hotel we really want to go to. We used points there a few years ago and loved it.... but had two double beds for our point reservation.
Great suggestion, @tommo781. Getting in touch with the hotel will be the best route to take here. researchmtravel, feel free to reach out to myself or any of the other Community Manager if you need any additional assistance!
I think some ritz properties charge more for rooms with 2 beds so they may not show up for the points reservation as it would not be considered a standard room. Like other said, call the property and ask if they could upgrade you to the 2 beds. Also they may be sold out if you search with cash payment option and the 2 beds room option doesn't appear.
This may very likely be the case. The hotel probably views rooms with 2 beds as an "upgrade" and may only set aside a few rooms at that award rate for redemption, or may not offer them for redemption at all. Best bet, as was said, is calling the hotel directly, or reaching out to them via email/social media. I always prefer email/social media, as then i have a written account of everything that transpired in case anything is to go awry.
If they do view rooms with 2 beds as an "upgraded" room type, ask if they'd be willing to upgrade you in advance of your stay. I have had luck with this in the past while trying to secure award reservations. I tend to book the cheapest option and then shoot off emails to the hotel requesting advance upgrades.
You can also change your bed type preference in your profile section under "Room Options" of your online Rewards account to "2 Double Beds" and save it. Then do your search and you should find that option available if they have inventory during the dates you want. After you reserve the room go back and put the "Room Options" to what you use most often.
That has always worked for me when I need to have other than my preferred "King Bed".