I was staying at JW Marriot last week in Bloomington, MN (Mall of America, outside of the Minneapolis). I opted out of the house keeing. But the house keeper entered my room and did the house keeping anyway. That is fine. But they took my personal tea set away! I called the front desk, they sent Kenyetta and she was very nice and polite. But they could not find my tea set. She promised to keep looking for it while I checked out the next day. However, once I am out of the door, I don't hear from them anymore. The senior operation manager Bowen Kilker, is terrbile!!!!! I wrote him emails, left voice mails, just no reply at all. I brought this tea set from overseas! I sent them the link where they can buy the tea set and ship it to me. But they just have no response at all. What should I do now?
Hi sweetnovember. So sorry to hear of this! My name is Cara and I am one of the Community Managers here on the forum. I'd like to provide support for you and have reached out via direct message for additional details. Talk soon.