After my last few dozen or so stays, I have been using the mobile app to indicate my time of arrival and have been being honest as to what time I think i'll arrive. I've been noticing recently, if I indicate a later time in the afternoon, I won't get the "Room Ready" not until close to my check-in time and the rooms tend to have less of the Room Preferences (High Floor, Near Elevator, etc) satisfied.
This got me thinking, what is I started putting 9am or some earlier time, if this would begin to improve? Having been Platinum the past few years, I thought they might go by status - but seems like some places have been factoring time into the equation.
Has anyone else noticed something similar?
I really think this really depends on each hotel and how comfortable they are with using the app and the person who is checking you in and how they are feeling. I don't think there is a way to "crack" this. I feel like in previous conversations that probably the easiest thing to do if there's something that's really important to you is to call that morning.
I find it's hit-or-miss with using the mobile app check-in feature.
Here are two recent check-ins I had:
1. I checked in the morning of my stay, and when I arrived to the hotel, they handed me my keys, said they would use the card on file and wished me a pleasant stay.
2. 2 days before arrival, I received an e-mail telling me I can check-in. So I did, and indicated my arrival time. When I arrived to the hotel, nothing was ready for me. No room, no keys...it was like I had just walked in off the street and reserved a room.
I always assumed your room was ready when the check-in feature pops up, but I'm not so sure anymore.