I have been a longtime Marriott Rewards customer. I have both an iPhone (6) and an iPad Mini. The Marriott apps are on both. I am Gold Elite. Lately, when I try to use the apps to find and book a room using Rewards Points, I can find the room, but I am not able to successfully book the room. On the iPhone, there is no place (that I see) to physically click to Select. On the iPad, it starts into an endless loop. Although I am already logged on to my Rewards account, when I click on the 'Select Room' button, it launches a smaller dialog box that wants me to log into my account (again?), type my password, and click 'Verify.' This takes me back to the room choices. If I (re)select the room, it relaunches the logon dialog box, and the loop begins. What am I not doing? This is for Rewards Points rooms only. If I select a room rate room, there are no issues with either app.
Hi churchfield. This is the first we are hearing of this issue so I'd like to take a deeper look into this for you. In the meantime, we may get a few Insiders sharing their experiences on using the app for redemption stays. I'll be sure to let you know what I'm able to find out.
churchfield and carat - I tried to make a rewards reservation on my iPhone this morning just to see if I could mimic what churchfield encountered, because I've encountered problems like this on my phone previously. On the first try, I got kicked out and had to sign in again. The second try yielded an actual reservation using rewards points. I don't know if that helps the team, but I do have the latest software updates and I don't have difficulty with anything else. Have a great Friday!
I think the big problem with booking award stays on the app (at least on android, as I don't have an iPhone) is that the booking doesn't happen in the app. The app triggers your devices browser to open to the booking page.
Once the browser is triggered to open, you're no longer logged in, as it's a new session on marriott.com, not an in-app experience. Then once you log-in, the marriott website is structured to default you back to the main booking page, just like it often will on your computer. Then you either need to book from the marriott mobile website, which is now opened, or close your browser, and re-open the application, where now it will once again re-trigger your browser, and you'll be logged in from your previous experience, and everything will function smoothly.
The app needs to be structured to allow bookings of all kinds to happen in the app, rather than by triggering your phone/tablets web browser.
Right on the mark, nice analysis. You must be a programmer or systems analyst.
Our team has informed us that members experiencing similar difficulties had these resolved by deleting and reinstalling the app once again. If this does not work, please send me a direct message for further assistance.