2 Replies Latest reply: Aug 22, 2016 5:22 PM by mustanggt RSS

Missing Stay Request

smokeyshowl Silver
Currently Being Moderated

How long does it typically take for Marriott to respond to a missing stay request?  I submitted 10 days ago and have not received response.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Missing Stay Request
    AndrewT Community Manager Marriott Associate Member
    Currently Being Moderated

    Hi there,

     

    Please send me a direct message with your Rewards number and the reservation number for this missing stay and we can look into this.

     

    Thanks!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Missing Stay Request
    mustanggt Platinum
    Currently Being Moderated

    Filing a missing stay request via email seems to be one of the least productive ways to get action on a missing stay.  I have followed that route several times and found that it always took more than 10 days.  I now call the MR customer service folks and always get immediate satisfaction.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

More Like This

  • Retrieving data ...