1 Reply Latest reply: Aug 25, 2016 11:24 AM by carat RSS

How long until late points post to account?

qnfltcapt Member
Currently Being Moderated

I had a stay at a Renaissance in June and had experiencedone some problems. The front desk staff to compensate by adding points to my account. They must have gone forgotten. I was recently back in touch with the management staff and was told the points would be put on immediately but they still haven't shown up. Am I getting the run around or does it take X amount of days to process. Thanks!

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Tampa, Florida, USA Renaissance Hotels Renaissance Tampa International Plaza Hotel
  • Re: How long until late points post to account?
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    Hi qnfltcapt.  Sorry to hear of this frustration!  I have reached out via direct message as I'd like to help. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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