A quick recap in the likely chance that folks missed some previous discussion on this intertwined in other threads. I recently got married at the end of July and was slated to take my Honeymoon to Paris (10 nights at Marriott C-E) and Nice (5 nights at Boscolo). With all of the madness occurring in France recently, we rebooked our trip on a whim and took off for Budapest (7 nights at Marriott) and Prague (6 nights at Marriott). The cities could not have been more incredible with history, art, culture, ruin pubs, speakeasies, beer gardens, delicious food, etc...but I want to keep this post mainly about the unbelievable service I received at the two Marriotts.
Full disclosure, I emailed both Marriotts ahead of time (about a week in advance), let them know of the occasion and how excited I was to stay in their hotel and visit the city. I stated that I didn't expect anything extra but any available upgrade or small amenities they could provide to make the trip special would be greatly appreciated. Both emailed back and said they were excited to have me and they would try to accommodate the upgrade request and do anything else they could.
At this point, I thought it was very nice they emailed back, and was expecting the standard Lounge level upgrade or something along those lines, which would have been completely fine as we would be spending the great majority of our time out and exploring anyway.
Upon arrival in Budapest at 1 AM in the morning we were greeted with the normal check in process. I asked if there were any available upgrades and this is when the magical Marriott trip began. "Well Mr. D...we see it is your honeymoon and would first of all like to congratulate you both. We have already processed an upgrade for you and have provided you with a corner suite with a balcony overlooking the Danube and Castle." We were ecstatic! The room was amazing, it was incredible to be able to walk out and have a coffee on the balcony every morning, and yes...this concierge lounge with balcony and full bar every night was the best I have ever been in. The staff treated the service more like an actual table service than just clean up as well. The wonderful manager also sent us over free champagne at the hotel bar downstairs and provided us a wealth of recommendations. Here is a view from the balcony of the room:
We sadly concluded our Budapest leg and took a long train to Prague early in the morning so we would not lose a day. Knowing that there was no way this hotel experience could beat our last we went to check in and began our second half of the trip. Same thing at check in, I asked if there was the possibility of an upgrade. "Mr. D, first off congratulations on your honeymoon, we have something we think you'll be very happy with. Would you mind waiting while I call my manager, she would like to come out and greet you personally." My wife now began asking me what type of Marriott celebrity I am. The manager comes out and says its her great pleasure to welcome us for our honeymoon, please let them know if there is anything at all that they can do, and that they have provided us a Bi-Level suite for the week. This room was perhaps the nicest Marriott room I've been in, full living room and a half bath downstairs, steps leading up to a study, then full bath and bedroom with skylights in each room. Unbelievable. We dropped our stuff in the room and went to the CL (not as nice as Budapest, but still very nice) for a coffee to get us going for the day and came back to this:
Beer, champagne, cookies, strawberries, and delicious traditional Czech cake!
I think this post falls into many categories us MRIers cover. Suite upgrades do happen and can be great (even when its not a honeymoon). There are amazing Concierge Lounges in the world. Many hotels really do strive to make you feel like the most important customer in the world. And there will most definitely be a couple spirit to serve nominations to follow when I dig out some business cards.
Thanks to Marriott for making the honeymoon and even more incredible experience, and I can't wait for the next adventure!
What as great story! Congrats on your marriage and I wish you many years of wedded bliss. I recently celebrated my 50th anniversary and am trying to put together a celebratory trip for this fall.
Almost ten years ago we stayed at the Chain Bridge Marriott, in Budapest and had a wonderful time. We combined it with Prague and Vienna and enjoyed both of those cities, also.
droma, I am going to be visiting as well in a couple of weeks and was hoping to also email ahead. Can you tell me who it is that you contacted? I am struggling to find any contact information for this hotel except for a phone number. I would greatly appreciate it. Did you find any hidden treasure or jewel of a place while there that you'd like to share? I am hoping to find some unusual places that are off the beaten path. Thanks so much.. and what a great story your post was!! Really looking forward to an amazing time in Prague.
Hello there, I'd recommend emailing these two emails:
Those are the ones I sent an email to and received a quick replay. There are so many great treasures in Budapest. The baths weren't really for me, but many Ruin Pubs and Wine Bars that were just phenomenal. Szimpla Kert was a favorite, but just walk around and explore as much as possible and you will find magic all over the city! We ate at Spiler twice which was in a very trendy night area.
How did I miss this first time round? What a great start to your married life and feel-good story too!
Its great to see our European cousins keeping up the Spirit to Serve!
Belated congrats to the two of you...