I just wanted everyone to know that I received tremendous help from carat, one of our MR Insider moderators. I wish I could thank her supervisor directly. I had an issue receiving credit for a stay in Italy (Marriott Grand Flora in Rome). While being Platinum Premier and Lifetime Platinum, I wasn't able to get the support I needed. So, as a lurker on these forums (I don't post much), I reached out to <carat> for help. I don't know what she did but within a week or two I was fully compensated for my stay in Rome, as well as some goodwill bonus points.
Thank you carat.
Awe shucks mjw48009! Thank you so much for your kind words!! So glad we were able to get this figured out for you.
Thanks for sharing a great outcome! Also if and whenever you might be interested, Marriott Associates can be nominated for the Spirit to Serve Award. Here's the link: