3 Replies Latest reply: Aug 5, 2016 1:20 AM by allleisure RSS

Booked a night with extra points and gift card promo

todzwif Platinum
Currently Being Moderated

After a horrible experience with another Marriott property in Indy (likely a franchised hotel) I checked out early and moved to the Fairfield a few blocks away.  The booking said there was an extra 4k points and a TGIFridays gift card (the restaurant is adjacent to the property).  I didn't get either and can't find my original confirmation to prove that is the rate I chose.     I'm bummed that the front desk didn't mention either perk when I checked in.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Booked a night with extra points and gift card promo
    allleisure Platinum
    Currently Being Moderated

    Unless you are one of those who obsessivly delete emails, you should be able to search your old emails looking for the confirming email that was sent when you made the reservation. Assuming you made the reservation on line. More than once, being able to call up a confirmation on my phone has helped. Especially the cancellation and rebooking for the next night. Saved me the no-show fees and got me a room.  Best of luck. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Booked a night with extra points and gift card promo
    todzwif Platinum
    Currently Being Moderated

    Thanks, but tried that.  (I'm not an obsessive deleter, either. )  I'll try my phone, sometimes it's better.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Booked a night with extra points and gift card promo
      allleisure Platinum
      Currently Being Moderated

      Hint: Try searching by hotel type such as: Courtyard by Marriott Reservations, or Renaissance Hotels Reservations. Searching for just Marriott is too broad.  Good luck.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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