I think it is as important to recognize positive experiences as well as the negatives (and they do get more attention for sure).
As we all know, the spring mega bonus got us an opportunity to earn a free Cat 1-5 (not the issue). I had planned to use it this weekend whilst on a rugby trip to Memphis. I had a change in plans slightly and will not be able to use the free night that was due to expire later this week. I called MR Customer Service and spoke with 'Katherine' (sp) and explained my situation and asked if it were possible to extend the free night until Labor Day weekend. After about 10 minutes and keeping me informed while she worked on it, she eventually came back to advise me that my certificate has been extended a full year! Much to my surprise but thankful nonetheless.
Not sure what happened in this situation but I am thankful for courtesy, respect and understanding this agent exemplified above and beyond my expectations. SHOUTOUT!
That's awesome. I had a similar experience and was told NO, can't extend it. I called back about a week later and the nice gent cancelled the MegaBonus Cert and issued me a Global Cert I think it is called also good for a year. Glad you got to get the same experience.
It appears Marriott will not allow an extension of a MegaBonus Cert anymore, so it's nice to find a Customer Service Rep who thinks outside the Marriott Tic Tac mint box!!
Love seeing this! Thanks for sharing and for starting a trend, 702rugbyref!!
My old one is still showing as is the 2nd one...its for a year.
But my reservation has two listed. I guess the ones in my acct will *poof* after my stay? I have never used a cert before, so I am not quite sure how they show when they are scheduled on a reservation to be used.
Lovely story 702rugbyref. I am pleased you received such excellent service.