Wow, Just wow.. So I was talking to a Hilton help chat person and they told me that bed types and number of beds is not based on tier/status but on nothing.. You just CHOOSE what room you want.. PAY for what room and however many beds you want.. And than YOU GET the number of beds and type of beds you want.. REGARDLESS of status or rewards information.. And they are the same price as Marriott.. Not good for families who want to try to stay in a Marriott for the first time.. With NO status. I guess Marriott is not made for family travel.. *SIGH*.. The only good thing I like about Marriott is that their hotels are pet-free and smoke-free.. (Hilton has Smoke-free but not pet-free).. Well, I guess I can never ever stay in a Marriott.. I wish I could. They are super nice and I stayed in a courtyard.. (My uncle had high status).. Well, Good bye Marriott, Unless you ever change your policy.. I cannot stay with you guys.. I wish I could.. I guess Hilton all the way..
I booked a king room at a Marriott property and the system came back saying this bed type was not available... but I did book a king room. I called the hotel and they said the system was in error and it clearly showed I had a king room. Marriott's site has been strange lately. So I always call the hotel.
You called Hilton, but did you call Marriott?
It is possible that there are no more double bed rooms...which only means they are popular. It's not the hotel's fault.
Even when I didn't have status, I always got the room I requested.
Not all Marriott properties are pet free, just ask wesleywc! Also, Hilton does allow you to check-in online and select your room from the room chart. They will say that you are not guaranteed that exact room however. each Hilton stay we've experienced we did get the exact room number we selected.
If you are that unhappy with Marriott and what they offer then I'd guess it's time for you to move on to Hilton or whatever hotel chain you find that fits your needs. Hope you find one that works for you and your family.
Similar to mustanggt, I have always gotten my room type even when I had no status. And, the beds are incredibly comfortable! We'd love to have you pursuing status with Marriott iaskquestions, so make the call to the hotel you were considering. I am sure they will accommodate your needs. The service you will receive, in the aggregate, at Marriott hotels will far surpass other chains (including Hilton). You've gotten a taste of it, and the extra phone call will be well worth it as you pursue status. Lastly, there are lots of ways to quickly achieve status, not the least of which is the Marriott Rewards credit card. Keep reading, as your fellow MRIs will help you get there.
Well, My family was looking at this hotel in NYC.. I think it's a Hilton.. Most likely a Sheraton.. Jk, It's a Marriott.. I will call them and guarantee the room.. I'll try to take your suggestions! Thanks Guys! I guess I'm a Marriott and a Hilton guy.
I had booked a standard room in Gaylords Texan a month in advance,through Marriott reservation center, paid upfront. We asked a room with 2 queen beds, dont care the view etc,, simple? Not so..they can not guarantee that and with 2 kids, we may end with a king bed, At the time of reservation they asked me to call the resort a week before and ask them to secure the room w/2 queens. Not that easy.. the person insists that they can not guarantee it. I spent 30+ minutes with Marriott reservation center and answer wont change. I am guessing either they dont have the program to do this or serve the customers as "first come first serve system" like "Rouch Inn." or they give privileges to their high point clients to choose.. but they can ask them in advance...
It is a resort, supposed to be family friendly...one of the ladies I called in the hotel, says her family cant stay there because of this policy and she thinks I would buy this argument.
All they say, IT IS HOTEL POLICY". Well it is a terrible policy, when I arrive the front desk, my comfort level is determined by a person whether he/she likes me or not......way to open to discrimination...sooner or later Marriott will face a fat lawsuit..good luck...
Happened to me twice over Christmas traveling with 94 yo mother who needed a handicap accessible room. We requested a nearby king room for ourselves and NEITHER Little Rock Marriott nor New Orleans Canal Street could do so. Little Rock was practically empty but NO Canal Street was naturally jammed. Little Rock said kings "not available" and NO said we should have reserved earlier----we got an apology for that lame excuse from the NO Trip Advisor maven after our negative review. Only property that came through was Southaven Mississippi Fairfield that started to upgrade us and then noticed we were traveling with somebody needing a handicap room. They left us in a King directly across the hall. Best experience of the whole trip.
On a recent six week cross country trip we found it a craps-shot whether we wound up with our requested King room or not, so Platinum "best available at check-in" is an aspiration rather than a promise.
(Note: in my initial post Marriott software edited out "****-shot," even though their Carson City Nevada property is connected to a casino where you can--you guessed it--play craps.)
I've seen some properties that have a room and it says 1king or 2 double beds for the same room type. Others have them as separate room types so if they sell out then they sell out. I don't know how it works with the room types that give you a choice and how they keep track of that. Though I do see the separate room types with sometimes different prices more often at destination cities where a certain room type would be more popular such as a 2 queen room.
If a property has 10 rooms with King beds and get reservation requests for 11 what should they do? They are not going to block a specific room each time and then turn down the 11th request because they know that there will be some no-shows. So effectively they're stuck accepting the first 10 of them that show up for their room key and the 11th they have put them in a different type of room.