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51 Replies Latest reply: Aug 4, 2016 6:05 PM by BigBrainsOnBrad RSS

When a General Manager attacks your personal integrity, your wife's integrity, and your wife's professional image; what do you do?

BigBrainsOnBrad Platinum
Currently Being Moderated

It seems we have a double standard here.  According to the forum terms and conditions, personal attacks are forbidden and can result in termination of account; yet a General Manager, with malice, can accuse an 8-year Platinum Elite member of membership fraud, attack his wife's personal and professional integrity, and worse yet contact the wife's employer with a complaint in order to fend off/quell claims of Service Failures at the property in which the GM manages.

 

One could suggest any of the following:

  • Attempt resolution with the GM in question;
  • Escalate to Marriott Customer Care and file a complaint about the scenario in question;
  • Escalate to the Ownership Group under which the property reports; or
  • Escalate the scenario to Mr. Marriott's office.

 

Members and Moderators alike, please chime in, I've very interested in feedback of all.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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