When we checked-in at the Holland (MI) Fairfield Inn we were given a double queen room (what was available when we booked) and an explanation for logging in to their upgraded WIFI service as Platinum Members. We asked, "Was our room upgraded? Can you please?" Yes! An upgrade was available because we asked. We were given a Larger Studio with a king - the bed preference listed in our Marriott Rewards profile. Our new keys were slipped into a special key holder which states "Things are looking UPGRADED: Our Best Available Room Is Waiting For You - Marriott Rewards #REWARDING." We had not seen this sleeve before in any of our previous hotel granted or requested upgrades. Surprised! C
Upgrades are always nice!
I did see someone post on Trip Advisor about their room key from the Marriott Marquis San Diego Maria, saying the same thing. Unfortunately this reviewer gave the hotel a 1 star for that being the only recognition he got. Um, I will gladly take his upgrade and be HAPPY about it!
The date was June 10th of this year so must be a new thing.
This weekend I'll be at a JW, I will ask too and see what happens . Maybe I will get a cool new upgraded key holder! Thanks for the tip!
So glad to hear our Elites are feeling recognized for their loyalty! In case any members haven't seen the new key packets yet, check them out:
When I was staying at the Portsmouth NH Residence Inn at the beginning of the month, the front desk employee thanked me for being a Silver Elite member and that they managed to upgrade me.
The room looked the same as on my original booking (however, pictures weren't very clear) and they put me right above the conference centre. Both nights we had trouble sleeping because of wedding parties going on. Those promised bonus points for the inconvenience haven't been deposited yet, so it seems that I have to fill out a form again.
Oh, and we didn't get funky new card sleeves, just the regular one (not even the elite sleeve).
Last April at the Edmonton Courtyard, it seems that every single guest had the Elite sleeves though. They ran out of normal ones?