Marriott Dulles Airport refused my request for a $10 food and beverage voucher as a Platinum Arrival Gift. Desk clerk said he could not honor the request since my stay was paid for by a voucher from my employer. First Marriott I have encountered anywhere that refused. Gave me access to the lounge though. 30 years as a MR member, a lifetime Gold and frequent Platinum Level member.
If I'm not mistaken, a stay paid by your employer isn't eligible for nights credit nor points. However, status benefits are something they can't take from you, what so ever, and as a proof you did get the lounge access, so why not the arrival gift?...
I'm sure one of the mods here can look into it for you, and if I'm right you should seek to claim your $100 compensation according to Marriott's policy.
You should immediately put in motion the $100 guarantee. According to Marriott's own rule, BEFORE you checkout you must go to front desk and demand payment of the $100 guarantee set forth in the rules. If they deny, that will set you up to eventually collect. If the belatedly offer the f&b credit, I would refuse and insist on the $100. You might want to have Marriott's rules handy and ask the fdc, to show you where the exception he made up is. Marriott Rewards® Elite Benefits Guarantee Marriott Rewards® Terms and Conditions
fistuk is bang on the money here, however your stay is booked, whoever is paying the bill, you are always entitled to your plat benefits as long as your number is on the booking (and you can call to add your MR# to the reservation at any time before checkin). Since you were given lounge access I'm assuming your number was on the reservation (as opposed to simply giving you lounge access because you were pushy at checkin). Push hard and $100 should be coming your way...
Does it matter if you are the main guest, or if you have your name and MR# added to the reservation after booking? I know we've gotten the plat benefits in the past, such as enhanced internet and lounge access, but I just don't remember if we've ever gotten the Platinum Arrival Gift or not in this way (wife and I switch off on reservations for family trips depending on who needs the nights to get to the next level).
The booking does have to be in your name, obviously you get no plat privileges sharing a room with reserved by a gold member because it's the gold members room. But if you are the main occupant then your name will be on the booking and as long as your MR# is on the reservation then your elite benefits will apply. Not all corporate rates used by employers qualify for points or night credit, that depends on what the employer has negotiated. Indeed some employers strictly forbid employees from any personal gain whilst travelling and enforce this by negotiating a corporate rate that specifically excludes points and night credit.
The manager failed you once again. Marriott's prescribed remedy for a property's failure to honor its guarantee of your choice of a platinum arrival gift is to, upon your request, present you with $100 in cash on the spot. The manager knows this but instead is attempting to buy you off with points worth about $10-$15.
I'm really sorry for you, ip241au.
If you really accepted this lame offer, than you're a poor MR member (no offense meant)... this situation is clear as a crystal and in which you should be compensated with $100, but the fact that you agreed for a 'settle' of 1000 points seems like a bad joke on your end.
One of the most significant qualities of a MR platinum member is, first of all, standing for your rights!
You don't know him well enough yet. Stick around and you will find out that brightlybob is one of the most knowledgeable, respected and even handed Insiders going.
Oh dear; at the risk of further prolonging this, my original comment was not directed to BrightlyBob, who is exactly as you describe and has been very helpful to many posters. I simply didn't care for the other poster's comment which seemed to imply that the OP should have better things to do than worry about a matter worth $10. But, I acknowledge that may not have been the other poster's intent and so I said above that if that was the case, "Sorry."
You are welcome brightlybob. You owe me one. And I will take it in kind. A pint of Harveys Sussex Bitter in the Market Porter at Borough Market one day will do it!
Don't worry jerryl, I can manage cooled beer too, indeed I suspect most of the beer I drink is cooled, but cellar temperature still English Bitter hand pulled from the cask is a real treat. Keeping a good bitter isn't easy but I'm very lucky to live literally next door to a pub that takes very good care of its Hydes!
When it comes to cooled beer I enjoy wheat beers such as the Belgian Hoegaarden and USA ShockTop, so I'll be especially looking out for those, though I'm no beer snob and am always happy with an nice cool Bud!
One of the joys of travel for me is sampling local beers and it's good to hear about the revival of local brewing taking place in the USA at the moment!
brightlybob. I am glad I don't live near you! If there was such a pub within walking distance of me - well, I would be in there far too much!
Wine in most non-U.S. lounges is generally free, but is not in virtually every Marriott concierge lounge in the U.S. Instead, it generally is provided on an "honor bar" basis, that is that the member is supposed to fill out a form to have the wine charged to his/her room. The OP stayed at the Dulles Airport Marriott in the U.S.
Not sure the direct relevance, but....
I have been staying at the same Marriott property in Bangkok for years. Always paid with the company CC. Got full benefits and the arrival gift. When I retired I began using my own CC. Same result.
Started working as an independent consultant. Used my own CC and same result. But then the company I was consulting with decided to save some money. They were using another company to process my expense report and got charged a 15% handling fee. So to save the 15% they contacted the Marriott property and had them bill the company directly. No more points or nights for me.
The MR rules are such that third party billing may preclude earning points or elite night credit, but should have no impact on providing in-property benefits such as Platinum arrival gift or upgrades--so long as the reservation contains the member's Marriott Rewards number.