2 Replies Latest reply: Jul 12, 2016 11:53 AM by mrjohne RSS

Residence Inn Miami Beach Surfside

mrjohne Platinum
Currently Being Moderated

I stayed here on July 4th and I would rate the hotel with 3 stars.  I paid for the least expensive room and requested an upgrade and go their smallest room size but with a view towards Collins Ave and the ocean.  Can see very much ocean but we had a fabulous view of the fireworks.

 

The hotel is brand new (opened a month ago) and everything is very modern and bright.  The hotel staff is very helpful, friendly, and accommodating.   The pool area is very nice with cabanas available.  We didn't use it because it's July in Miami (HOT!)

 

Only issues I had:

  1. the wood floors in the room needed to be cleaned.  The bottom of our feet/socks were all black from walking around.
  2. I took some plates out for our dinner and one of them still had bits of someone's breakfast on it.  Gross.
  3. A used bar of soap was left in the shower.  Gross.

 

I think the staff will eventually figure out how to prevent the three issues I listed.  I spoke with a few of the employees and they all take pride in their hotel which I think is such a refreshing thing to see nowadays.

 

Happy Travels!

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Location Brand Hotel
Surfside, FL
  • Re: Residence Inn Miami Beach Surfside
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    Hi mrjohne.  Thanks for taking the time to review the property.  Sounds like there were a few unsatisfactory parts of your stay and I'd like to make sure they are addressed.  I've gone ahead and sent a direct message to discuss further. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Residence Inn Miami Beach Surfside
      mrjohne Platinum
      Currently Being Moderated

      Thanks Carat. 

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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