7 Replies Latest reply: Jul 15, 2016 5:33 AM by stelzer001 RSS

Platinum Amenity

agbcpa Platinum 5 Reviews
Currently Being Moderated

Having reached 150 Marriott nights by the end of the month I have found pretty consistently that I do not get my 500 points for the welcome amenity - I usually have to chase the hotel management down and unless I say something never am I offered the required compensation for the hotel's omission of this.  Am I isolated in this (I doubt that) or is this becoming more and more common

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Platinum Amenity
    mrbmbrown Platinum
    Currently Being Moderated

    I can't speak to the "commonness" of this, but I have not had this issue. I am at 112 nights so far (to date) this year... I hope you find it helpful and that you find some satisfaction. One thing I can offer as an alternative. I am Diamond at Hyatt and if you aren't given your arrival points and you have to call after the fact, Hyatt gives you another 500 points as a bonus for the inconvenience.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Platinum Amenity
    williston Platinum
    Currently Being Moderated

    I Have had this problem frequently and even when I am asked for the amenity (I ask for points) they are often not credited. It has been a nightmare to get the points on my account.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Platinum Amenity
    clebert Platinum 21 Reviews
    Currently Being Moderated

    I've only had problems a handful of times.  I think it depends on the property or properties you frequent.  Some are better than others. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Platinum Amenity
    merman Platinum
    Currently Being Moderated

    I usually dont bother taking the points. Using Marriotts usually offshore, the amenities are a far better deal. Ranging from a bottle of decent white or red wine, to a couple of bottles of beer, cheese platters etc, the choices are pretty awesome. Far better than the 500 points i would otherwise make by spending about $35 (Plat 50% bonus included).

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Platinum Amenity
    mustanggt Platinum
    Currently Being Moderated

    I always take the points, and once or twice per year I do not receive them.  A quick call usually resolves the problem, but I shouldn't have to chase them down.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Platinum Amenity
      stelzer001 Platinum 2 Reviews
      Currently Being Moderated

      I have the same issue, Plat bonus (500 point) don't post. Happened with a stay earlier this week. Called in to Plat line (again, seems to be the usually need) and said why do I need to keep calling to get my Plat bennie? Rep tells me its an IT issue, hotel codes it "wrong" or uses wrong designator, so they don't auto post. So I ask, if its a known issue:

       

      1. seems like training is a problem

      2. why can I invoke the $100 guarantee

       

      Response, because you were offered the 500 points, we don't owe the $100. As for IT, we are working on an IT fix


      Really???????? seems like they now have a line to feed us to ensure they never have to pay on the plat gift guarantee.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Platinum Amenity
    beaug Platinum
    Currently Being Moderated

    My stays at Marriott properties tend to be in Australia, Asia, Europe, and to a lesser extent, in the US.

     

    I tend to always take the bonus points, and occasionally have issues with them not being credited. I find a quick, friendly email to the GM/Hotel Manager tends to have it resolved pretty quickly.

     

    If I have time, I tend to enjoy the lounge for a couple of drinks then head out to find some local food- in my opinion, better than what is offered by way of amenity gift...

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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