I'm trying to book a hotel near my venue in Cincinnati and was told by the Platinum reservation line that the hotel was fully booked and there were no Platinum overrides available. I was under the impression that they always kept a couple of rooms for this purpose? Did they already give those rooms to other platinums, or is my concept of an override just wrong?
Happy to look into this, incredipete. If you could please let me know the specific property you're looking at, that would be helpful. Thanks!