32 Replies Latest reply: Jul 17, 2016 6:27 PM by dansplan RSS

Lifetime Points Status

cmcdonald Platinum 1 Reviews
Currently Being Moderated

I was just checking my account and noticed when I checked my Lifetime Status it shows 567 nights but zero points. Has anyone else had this problem or does anyone know why this may have happened?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime Points Status
    Snail5930 Gold
    Currently Being Moderated

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime Points Status
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    Hi cmcdonald.  Currently we are experiencing some issues with the website.  However, we are working on a fix and will let the community know when we've gotten it all sorted out.  If you have any questions when it comes to your account, feel free to reach out.  We can always take a look and help provide clarity.   

     

    Thanks Snail5930!!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime Points Status
      Pt78Elite Platinum
      Currently Being Moderated

      Still not resolved. Any update?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime Points Status
      suppada Platinum
      Currently Being Moderated

      same here...it still shows 0 for me too

       

      thanks.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime Points Status
      scott.heitmann Platinum
      Currently Being Moderated

      still not fixed yet?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime Points Status
    anshul02 Platinum
    Currently Being Moderated

    Mine is also showing 1000+ nights but 0 lifetime points, something very wrong with the site..

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime Points Status
      tommo781 Silver 8 Reviews
      Currently Being Moderated

      Agreed.  This has been going on for 2 weeks now.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime Points Status
    fistuk Platinum
    Currently Being Moderated

    It seems there're lots of bugs in Marriott's systems lately...

    Not long ago I also indicated a bug in the Marriott app which hasn't been fixed yet! (see here).

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime Points Status
    nomadfamily Platinum
    Currently Being Moderated

    Phew - thought that was just me! Also nights, but no points (which is weird when i have a few in my "current" status)

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime Points Status
    nomadfamily Platinum
    Currently Being Moderated

    Phew - thought that was just me! Also nights, but no points (which is weird when i have a few in my "current" status)

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime Points Status
    semgal71 Platinum 4 Reviews
    Currently Being Moderated

    Zero here too -- very disappointing that a corporation as huge as Marriott is "unable" to fix this problem.  Time to hire new tech people, Marriott.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime Points Status
    mrbmbrown Platinum
    Currently Being Moderated

    +1 for me too!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime Points Status
      tommo781 Silver 8 Reviews
      Currently Being Moderated

      +1 here as well.  This is getting silly after all this time.  I make no apology for repeating myself, but I am getting very, very suspicious.  An IT issue would have been fixed by now.  Get a 7 year old to sort it out Marriott!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Lifetime Points Status
        Platinum
        Currently Being Moderated

        Make sure the 7-year old has adequate cookies and milk to work through this obviously tough IT problem. Let's see - count # of nights  - how would one go about solving such a difficult problem in only 2 weeks? Hmmm....

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Lifetime Points Status
          needleworker Gold 1 Reviews
          Currently Being Moderated

          I don't understand why Marriott does not reach out to us about this -- obviously they have everyone's email -- or they could put a small announcement somewhere on the website -- or even post something here on MRI.  I just don't get the silence.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Lifetime Points Status
            Platinum
            Currently Being Moderated

            needleworker  , please see my new post here -

             

                                                    Lifetime points missing and other IT woes unofficial tracker

             

            if anyone is listening - they should respond - if not, that'll be the clear documentation of the lack of communication or concern:

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: Lifetime Points Status
              gloabtrotter Platinum
              Currently Being Moderated

              An entire lack of update from someone from MR since June 24 seems to indicate that they just cannot be bothered.  Two weeks and they can't or won't fix this. Now perhaps this might not have even happened if they hadn't moved the Lifetime Points and Nights to a different area of the website from where it used to display in the past.  IF IT AINT BROKE, DONT FREAKIN FIX IT!  STOP PUTTING US, YOUR CUSTOMERS, THROUGH INCESSANT AND CONSTANT LEARNING CURVES SO YOU CAN JUSTIFY YOUR JOBS AND SAY YOU 'ENHANCED' and 'IMPROVED' the website on your annual reviews!  You're adding ZERO VALUE by changing something when it didn't need to be changed!

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

              • Re: Lifetime Points Status
                tommo781 Silver 8 Reviews
                Currently Being Moderated

                I quite agree gloabtrotter.  It really is time there was a statement from Marriott, because we are smelling a rat now, and for the sake of customer loyalty, that needs to be addressed.

                (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime Points Status
    merman Platinum
    Currently Being Moderated

    Just my 2 cents: Maybe this has more to do with the SPG integration. SPG counts years at level + nights for lifetime qualification, not points. Changes to 'Premium Blend' mayhaps?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime Points Status
    mrbmbrown Platinum
    Currently Being Moderated

    Agreed. MRI ambassadors... any official update please?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime Points Status
      Platinum
      Currently Being Moderated

      mrbmbrown -  Here's a post that may interest you.

       

      Re: Suggestion - an IT rep here on MRI?

       

      So far the status as of 7/11 from one of the Community Managers (MRI Ambassadors as you call em):

      "Hey all! We've passed your suggestions on to the appropriate team. "

       

      We're all still waiting to see if this actually gets addressed and if any information about when it will be fixed will be shared. Stay tuned...

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Lifetime Points Status
        mrbmbrown Platinum
        Currently Being Moderated

        Not going to hold my breath!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Lifetime Points Status
        mrbmbrown Platinum
        Currently Being Moderated

        Thanks for the post. Interesting read! dansplan

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Lifetime Points Status
        gloabtrotter Platinum
        Currently Being Moderated

        If something like this isn't fixed in over 2 weeks, it clearly isn't a priority to Marriott.  Saying they've 'passed on' one's comments is like saying the check is in the mail. I'm 18, naive and believe it!:))

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime Points Status
    ppino69 Platinum 1 Reviews
    Currently Being Moderated

    Remember this when you vote for Freddy Awards.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime Points Status
      mrbmbrown Platinum
      Currently Being Moderated

      Yep. Do every year!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime Points Status
    dasgoob Platinum
    Currently Being Moderated

    Always been faithful to Marriott, 15 years and going as a Elite status member.  Really disappointed that they do not have a reply to this situation.  896 nights and zero points.  Not a good way to keep people in your program especially when other hotels are willing to "match" your status for a year.  Cmon Marriott.   Update please.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime Points Status
      Platinum
      Currently Being Moderated

      dasgoob See this post  in the link below for more detailed discussion and LACK of response from Marriott. It's been pointed out on two alternate sites since 6/23, and was officially escalated here on MRI by one of our CM's on 7/11

       

      Re: Suggestion - an IT rep here on MRI?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime Points Status
    j&c Platinum
    Currently Being Moderated

    Still zero points this morning for Lifetime Status. Putting a list together of other concerns for my upcoming Customer Service call. C

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime Points Status
    anshul02 Platinum
    Currently Being Moderated

    wow, really interesting to see so many responses and concerns on this issue. While I have no doubt this is something to do with their IT systems and ultimately it will be fixed by Marriott for sure, some reactions are extreme. I would not be losing my sleep as long as I can book new reservations and redeem points for stay.

    I believe a simple email from Marriott acknowledging the issue would calm down the reactions.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime Points Status
      Platinum
      Currently Being Moderated

      Christmas is just around the corner if you take that approach to solving problems. I agree that the 0 lifetime points thing is not something to get too crazy about, but it's just the straw that has broken the camel's back for some. Let's see how long the dead link titled "Stewards" at the top of this site itself remains. Surely you can't believe that's a tough thing to fix, but it's like the broken window theory of downtown development....

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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