73 Replies Latest reply: Oct 7, 2016 9:17 AM by AndrewT RSS

Lifetime points showing 0

muppetwrangler Platinum 8 Reviews
Currently Being Moderated

Is anyone else experiencing this?  My lifetime points total was correct yesterday, but this morning it's showing 0.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    peymanagement Platinum
    Currently Being Moderated

    yes I see the same!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    hassmh Gold
    Currently Being Moderated

    I just checked mine, and I see my lifetime nights, but lifetime points are 0! Yet another IT glitch, hopefully they fix it soon.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      peymanagement Platinum
      Currently Being Moderated

      There seems to be a lot being summed up to IT issues lately.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    muppetwrangler Platinum 8 Reviews
    Currently Being Moderated

    Okay, so it's not just me.  These IT glitches are a bit too frequent lately. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      tommo781 Silver 8 Reviews
      Currently Being Moderated

      Mine gone too, but they were definitely there yesterday.  Help!!!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      tommo781 Silver 8 Reviews
      Currently Being Moderated

      Absolutely right!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Lifetime points showing 0
        Lucifer Platinum
        Currently Being Moderated

        ditto  :-(

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    Hi All -  wanted to shed a little light.  We have been experiencing issues with the website this week. We are aware of the issue and are currently working on a fix.  We will let you know as soon as we can confirm everything is working as it should.  Apologies for any frustration this has caused!! 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      tommo781 Silver 8 Reviews
      Currently Being Moderated

      I've left a post on the other thread on this issue saying "That's all well and good, but when there are known issues, doesn't everyone think it would be wise for the team to be proactive and start a thread telling us, rather than react to questions/concerns/worries?"

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Lifetime points showing 0
        Platinum
        Currently Being Moderated

        Seems like someone should start a poll if there's a question being asked of the group?   Anyone??

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      ne_traveling_man Platinum 8 Reviews
      Currently Being Moderated

      There is an issue with lifetime points being reported????!!!!!???? Wow, first I have heard of it....  

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    carolynd Platinum 1 Reviews
    Currently Being Moderated

    Lifetime points have indeed disappeared.  Hopefully someone will address this asap

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    lmbriggs Platinum
    Currently Being Moderated

    My lifetime status is also not correct - my nights are okay but I have 0 points

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    AndrewT Community Manager Marriott Associate Member
    Currently Being Moderated

    Hi everyone - we are still working to resolve these technical difficulties. Echoingcarat, we will notify you all of the fix when we can confirm that this feature is working properly. We appreciate your patience.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      tommo781 Silver 8 Reviews
      Currently Being Moderated

      Well, this is all getting a bit silly now isn't it.  It has been going on far, far too long.  All it does is give us less and less faith in Marriott IT systems, which many of us know is very suspect at times from having to chase points or get them corrected.

       

      OK, so we all know it will be put right in the end, but why is it taking so long?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Lifetime points showing 0
        Platinum
        Currently Being Moderated

        Just another fine example of Marriott's attention to detail, cutting edge IT, customer care, and general stellar management.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Lifetime points showing 0
          hassmh Gold
          Currently Being Moderated

          As an IT project manager (not for Marriott, don't blame me!), I'd not relish the thought of being responsible for the extent of problems we've seen recently. Hopefully they are working on some projects to smooth things out, but with the Starwood merger in progress it's not likely they'd invest too heavily in upgrading their systems until they have an integration path defined, so I wouldn't hold my breath for things to improve until the merger is closer to completion. I do hope that the merger helps drive improvement, but wouldn't expect much to change for the better until they sort things out a bit more.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Lifetime points showing 0
            Platinum
            Currently Being Moderated

            I've been managing technology projects for many many years and continue to do so (as PM Consultant, so I see a wide variety of large corp, academic, and gov't clients), and I can say the lack of regression and other testing in Marriott's rollouts is inexcusable. Forget about Starwood as an excuse not to fix current problems. I'm sorry, but I'm not just a disgruntled user. I know better.

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: Lifetime points showing 0
              hassmh Gold
              Currently Being Moderated

              I wasn't excusing the problems, just not expecting to see improvements until the merger is closer to completion. It's usually not fiscally sound to invest heavily in the current system if significant changes are on the immediate horizon, but as you say not to the point of rolling out insufficiently tested updates.

               

              I would hope they would be looking at the Starwood IT infrastructure and compare with the Marriott IT infrastructure and integrate the better parts of each into the merged system, but that's not always how it goes down. We'll see how it plays out, hopefully with a superior IT system in the end.

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

              • Re: Lifetime points showing 0
                Platinum
                Currently Being Moderated

                Agreed on all points. If I were Marriott's CTO, I'd be looking for a new job ASAP if post-Starwood merger corp only has room for one. Of course, to be honest, I haven't heard the SPG gripes, but so far nobody's chimed in that it's just as bad or worse, so I'm blissfully assuming it's better

                (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                • Re: Lifetime points showing 0
                  pluto77 Alumni Steward Gold 25 Reviews
                  Currently Being Moderated

                  I'm an IT Analyst.  How difficult is it to populate a field on a webpage?  I'm simply baffled.  A week is unacceptable.  Anything more than 24 hours is unacceptable.

                   

                  From a rewards member perspective, I am personally not bothered by it so long as it eventually gets fixed, but from an IT perspective, yes, baffled.  Makes me wonder if there isn't a bigger problem with the lifetime points being updated properly, and while they are getting things sorted, we're seeing the zeroes.  I mean, it could be caused by any number of things, and I don't mean to be an alarmist, but because it's taking so long, it does concern me that there may be a bigger problem.  With. Our. Lifetime points.

                   

                  I hope we're all tracking our lifetime points.

                  (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      bctg77 Platinum 6 Reviews
      Currently Being Moderated

      Is there any date as to when Marriott thinks this problem will be fixed? I was very surprised to see my lifetime points go away.....

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Lifetime points showing 0
        mav Platinum
        Currently Being Moderated

           I called the rewards dept. last night and was told they are working diligently on the problem. The rep. said they have been receiving tons of calls as it has happened in everyones account. Not sure when it will be fixed. She told me my total lifetime points as they can see them on their end.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Lifetime points showing 0
          brightlybob Platinum 10 Reviews
          Currently Being Moderated

          It's effected my account too, my 2.3 million lifetime points evaporated to nil!!!!

           

          THese kinds of glitches are not unusual in Marriott IT, which I've always found to be very much more functional than either Hilton or IHG, but alas, as with all sites that offer more functionality, glitches are more likely, and Marriott gets it's fair share of them. In my experience this will out soon

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      dhitch Platinum
      Currently Being Moderated

      It might be good to let your Rewards representatives know about this problem.  i wasn't aware of this forum before I called to see what was going on and they didn't have an answer other than it shows on their system.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    droma Platinum
    Currently Being Moderated

    What if, in order to dispel some paranoia, we got some confirmation that Lifetime Status requirements are not changing?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      bejacob Platinum 38 Reviews
      Currently Being Moderated

      Marriott Rewards Lifetime Status. Is this good enough?

       

      I'm curious. Why would you think that because lifetime points weren't showing online that the requirements would change? It seems clear this is a technical issue, not a structural change.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Lifetime points showing 0
        droma Platinum
        Currently Being Moderated

        Personally, I don't think there's any chance requirements are changing right now  Reading over on FlyerTalk however, it seems everyone is up in arms that their points are disappearing due to some big conspiracy to make requirements more like Starwood (yes, even though they can't see each others systems yet).  Despite the almost nil chance that this is a requirement change, I think a confirmation might help some folks get through this travesty of a glitch

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Lifetime points showing 0
          bejacob Platinum 38 Reviews
          Currently Being Moderated

          Ah, that makes sense. I haven't seen that, but now I want to go look. I need a good laugh.

           

          Funny how folks always come up with crazy conspiracy theories when things like this happen. Usually the answer is much more simple and far less sinister.

           

          There is no question that this issue has gone on far too long. Not sure why Marriott IT hasn't been able to fix it.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      lindseyh Community Manager Marriott Associate Member
      Currently Being Moderated

      Hi all! Rest assured that at this time, the Lifetime Elite Status requirements are not changing. If they were to change, they will be announced publicly on MarriottRewards.com.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Lifetime points showing 0
        tommo781 Silver 8 Reviews
        Currently Being Moderated

        Thanks lindseyh.  But you must admit it is taking far too long, which only fuels the fire of "what are they up to" in people's minds.  Put it this way; if I had been high up in IT and such an issue had been going on for so long, which affected my customers, and made them lose some confidence in the brand, I don't think I would have been in the job for much longer!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    wannaretire Platinum
    Currently Being Moderated

    I contacted Marriott directly before I knew about this forum. Marriott responded with my nights and a point number that was about what I recalled, so I saved the e-mail just in case. Glad to know the issue is being worked by the IT folks.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    Jsucool76 Gold
    Currently Being Moderated

    Mine are also showing 0. I read on legitmarriottstarwoodrumorsthataretotallylegit.com that they're changing the lifetime status requirements.

     

    You'll now only be able to achieve lifetime "oh, really?" status. It offers 5% bonus to base earnings, and all "oh, really?" members are entitled to one cookie at check in, annually.

     

    All members will also be greeted and recognized by front desk staff at check in. You'll walk in, and say "Hi, I'm Jsucool76 and I'm checking in." and they'll go "Oh, really?"

     

    This status requires 50,000 nights or 3 stays, and 14 points.

     

    And now, I'm #1 for monthly activity. #Screenshot

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    monisame Platinum
    Currently Being Moderated

    It seems that Marriott Rewards is no longer reporting the number of points accumulated toward the lifetime status. I spoke with a representative a he told me that they have already  identified the problem and that they are working to fix the  issue. We will have to wait a little more. Keep Calm

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      tommo781 Silver 8 Reviews
      Currently Being Moderated

      Yes, but keep calm for how long?  This has gone on far too long, and makes me very suspicious!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    renaissanceman1944 Platinum
    Currently Being Moderated

    Mine is showing 0 as well.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    taxman193 Platinum 11 Reviews
    Currently Being Moderated

    Hmmm still showing zero and not showing that I have already achieved Lifetime Platinum status. Seems like it would have been fixed by now and still no official message that it is an IT problem and being worked on? What is taking so long? At least show that I am already Lifetime Platinum.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      phctourist Platinum 20 Reviews
      Currently Being Moderated

      The Elite Support line is acknowledging that this is an IT problem and is being worked on.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    mnavillus Platinum
    Currently Being Moderated

    Hope you guys don't mind if I ask a questions about Lifetime Status.   I've a ben a platinum member for over 10 yrs straight.

     

    When is the lifetime platinum earned?   any clarification would be appreciated?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      droma Platinum
      Currently Being Moderated

      Hi mnavillus, lifetime platinum is earned when you reach a combination of 750 nights and 2 million points.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Lifetime points showing 0
        catlady2 Platinum
        Currently Being Moderated

        Where do you find the level of your lifetime award?  I saw it at one time, but now I no longer see it. 

        thanks

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Lifetime points showing 0
          taxman193 Platinum 11 Reviews
          Currently Being Moderated

          You would see it when you click on "nights" in your "My Account" if the system was working. You would see your lifetime points, nights and your current lifetime status under "Lifetime" but it is not showing the points are the current status right now.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    carolynd Platinum 1 Reviews
    Currently Being Moderated

    Marriott should communicate with us about the problem with Lifetime Points.  It's been too long since the web site was correct and someone should explain the reason why we see 0 in that field.  Frustrating!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      Platinum
      Currently Being Moderated

      carolynd  see this post: 

       

      Lifetime points missing and other IT woes unofficial tracker

       

      for detailed info on this problem as well as the fact that it's been an issue since 6/23 and is being mentioned on multiple 3rd-party sites, including one that did have a blip from Marriott acknowledging the problem. Don't worry - they won't lose your lifetime points for good - I really do trust them to take care of this....it's just a question of when.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Lifetime points showing 0
        tommo781 Silver 8 Reviews
        Currently Being Moderated

        Do you?  I am afraid I don't after so long.  No response is very, very bad. 

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Lifetime points showing 0
          Platinum
          Currently Being Moderated

          Tommo781 - Hence the reason I am keeping that post alive and updating daily. It's way beyond a few ppl  griping on this site and unlike others, I'm not paranoid that the whole Lifetime thing is suddenly going away. Can't blame you for skepticism. Recommend you check the other post

           

          Suggestion - an IT rep here on MRI?

          now and then if you're not just walking away.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Lifetime points showing 0
            mrbmbrown Platinum
            Currently Being Moderated

            Maybe it is a ploy. Maybe they are adding another tier and changing the qual reqs for LT again?

             

            Just to stir the paranoia pot!

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: Lifetime points showing 0
              Platinum
              Currently Being Moderated

              nah - they'd have to be smart enough to maintain the current system first which is obviously proving to be a challenge. Remove tinfoil hat please

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: Lifetime points showing 0
              nationwide Platinum
              Currently Being Moderated

              C'mon mrbmbrown, that's significant pot stirring there!  This place will go up in flames if the LTP criteria move again! 

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Lifetime points showing 0
            bctg77 Platinum 6 Reviews
            Currently Being Moderated

            Any update to this points issue. My Lifetime points

            still shows zero after a month.........????

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: Lifetime points showing 0
              carat Community Manager Marriott Associate Silver
              Currently Being Moderated

              Hi bctg77.  Our IT department has let us know they should have this corrected by the end of the month.  If you would like, we can always take a look and provide your Lifetime Nights & Points Balance.  Just send one of the community managers a quick note with your Rewards number.

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

              • Re: Lifetime points showing 0
                peymanagement Platinum
                Currently Being Moderated

                Thank you Carat that is what these folks need to hear.

                (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

              • Re: Lifetime points showing 0
                orddoug Platinum
                Currently Being Moderated

                Guess you didn't mean THIS month when you posted this on July 20, since you are now saying THIS MONTH in an August post.  Follow the bouncing month end.

                (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    ebullet Platinum
    Currently Being Moderated

    Thanks for the info.  I just sent an email asking this same question, and would have saved time looking here

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      Platinum
      Currently Being Moderated

      Back where I come from, people with points no larger than yours think big thoughts, but they have something  you haven't got...a dreamweaver badge

      As the official counter of things that are less than 1, but more than -1, I now officially promote you to "dreamweaver" status, and award you a badge equal to your current number of lifetime nights showing on the website. Any reference to the wizard of oz is purely coincidence, meaning you should pay no attention to that man behind the curtain.


      Signed this 21st day of July, Two Thousand and Sixteen,

       

      J.W. Platapus, Marriott University, Emeritsoarus

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    rickkw46 Platinum
    Currently Being Moderated

    It is now 12 August and I still don't see any updates or changes in the lifetime status info.  Mine is still showing 0 points.  Some basic questions:

    1) Will the lifetime status information be available to members - points as well as nights?

    2) When will we be notified, updated, given some/any information?

    3) If not, why not?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    iaskquestions Member
    Currently Being Moderated

    Haha danspla, Hopefully their power doesen't go out.. Haha

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    renaissanceman1944 Platinum
    Currently Being Moderated

    Lifetime points are now back in my feed...not sure when they came back but just logged on after a couple of week hiatus and they are now showing.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      insertcoffee Platinum
      Currently Being Moderated

      You've had a renaissance of your points, then?

       

      Glad you've got them back. Think the solution is still rolling through for folks.  There are millions of MR people, and for some reason it looks like it is a phased solution (unless some of the people saying they cannot see theirs don't know where to find them-- they have been moved a couple of times of late).

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      anjrober Platinum
      Currently Being Moderated

      mine are back as well.  FYI. 

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    crashrit Platinum 1 Reviews
    Currently Being Moderated

    Mine are back as well - 0 for the longest time.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      monisame Platinum
      Currently Being Moderated

      Where I can check my Lifetime poits.  I don t find a link in my account to verify it. Any suggestion??? Thanks in advance

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Lifetime points showing 0
        renaissanceman1944 Platinum
        Currently Being Moderated

        Just click on the points on the main screen of your account on the upper far right of the page and a window will come up showing your lifetime points.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Lifetime points showing 0
          monisame Platinum
          Currently Being Moderated

          Hi  renaissanceman   Thanks. I have alreay tried that but nothing is shown.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Lifetime points showing 0
          bejacob Platinum 38 Reviews
          Currently Being Moderated

          Lifetime nights.PNG

          You should get a pop up window showing your yearly progress with lifetime points and nights at the bottom when you click on the the word "NIGHTS" circled in the screenshot above.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Lifetime points showing 0
            carat Community Manager Marriott Associate Silver
            Currently Being Moderated

            Thanks bejacob, the added screen shot is a wonderful touch!  monisame, if you are still running into troubles, send me a quick note, I'll be able to let you know your totals.

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: Lifetime points showing 0
              monisame Platinum
              Currently Being Moderated

              Thanks carat!!!. I was able to see my totals.

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Lifetime points showing 0
            monisame Platinum
            Currently Being Moderated

            Nice touch of you. Thanks both of you bejacob carat . I saw my totals.

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Lifetime points showing 0
    queeny Platinum
    Currently Being Moderated

    I have the same problem and good not find my Lifetime status either

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Lifetime points showing 0
      AndrewT Community Manager Marriott Associate Member
      Currently Being Moderated

      Hi queeny,

       

      Are you still experiencing these difficulties?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)