i am trying to book a room with Reward Points - why is it I can only get the bottom/worst room available ?!
I am trying to book a room with points and I get "limited view" etc. yet for cash a suite, corner room, etc are all available.
why why am I limited with my points - i realize it's a free room yet I am restricted to the worst rooms. Makes me question why I stay at Marriotts quite frankly . What's the point? The good/better rooms are available but not for my rewards.
IT's it's salt in the wound to see all these better rooms avalaib but not for reward points
I have had the same problem while using points. It's like you've become less valuable when you want to redeem your points. Asking for an upgrade results in the "But you're using points so I'll have to ask my manager" response. Makes me question why I'm still with Marriott too at times.
Well as a follow up, they do give you the lowest grade room available. Actually on my last stay at the Residence Inn Central Park, I stayed 8 nights all on points, being a platinum member helped but I emailed the GM a week in advance and they gave me a very night upgrade to a high floor corner room!
Each hotel dictates the number of standard rooms available for booking with Rewards points. Although every participating hotel makes standard rooms available for redemption every day, there may be times when a room is available for cash sale but not for points redemption, such as:
If you have additional questions regarding the availability of rooms for the redemption of Marriott Rewards points, please contact a customer service representative at 1-801-468-4000 to research the specific dates in question.
Thanks. I have booked my first ever stay using points given the $$$ to stay in Sydney. One hotel was not available for only 1/2 nights and would have to book 3+ days which to me suggests the room is available BUT on their terms which means filling a room (presumably less desirable). I understand limited availability but in this circumstance, clearly the hotel is looking for longer stays.
I have used MR points for rooms for many years. I've used them for resorts as well as Residence Inns and lower level properties. I don't recall ever having an option to confirm any room above the standard level using points alone. However, I often was able to pay cash to upgrade a points reservation. Since the cash rates were too high for me to consider, I either just reserved the standard room or chose another property. I'm glad that I didn't pay the cash because I recently learned that the upgrade $'s don't earn MR points. Here are some of my experiences:
I'm glad that I didn't pay the cash because I recently learned that the upgrade $'s don't earn MR points.
I thought any money you spent at Marriott got you extra points? Or is that just when using the card?
Some properties seem to hold back availability for points reservation. Since flexible searches show no rooms over a month or longer period, this is obviously more than just a few nights. IMO, they are not honoring the 'no blackout' policy.
Yeah I agree with you here...
In early February I booked two rooms at the JW Marriott in San Antonio for 5 nights using points. I stayed there at the end of February. When I checked in they upgraded both rooms to a better view, upgraded one room to a suite and gave us connecting rooms. They did this without me asking or requesting in advance. I am PP and LTP. All of the staff we came in contact with couldn't have been more accommodating. By the way, this is a terrific family resort with a brand new water park including multiple slides, a sandy beach and a lazy river. For the golfers, there are two TPC tournament courses right out the back door. There are also wonderful restaurants and outdoor fireplaces to relax by after a long day of activities. I would definitely recommend this hotel to everyone.