I booked a Fairfield Inn 3-4 weeks before the stay. The email which I got mentioned the cost as $264+$342+$175 for the three nights. The marriot website now shows my reservation with an updated cost of $273+$264+$342 for the same three nights which is an increase of $98. I have attached the screenshot below and have the email for confirmation.
I can get the rate fixed as I have the email as evidence. But, my concern is that how can Marriott change your hotel rate for the same room type and dates without notifying. Do I have to check the cost for all the stays I made in the past to check for any such other discrepancies ? This is not right and makes me worried. Searching and booking for a hotel in NY is a hassle. On top of that, things like this forces you to think if you have to recheck the cost before checking in, after checking out and also make sure that the right amount was charged on your credit card.
I believe the original rate prevails. A call or email to the General Manager alerting them to the "obvious computer malfunction" with a request for a correction should fix it. Or, a call to Marriott Customer Care asking them for their assistance. I certainly would not wait until the day of arrival.
I have never had the experience either. Good suggestions by allleisure for resolution. Please do come back and let us know how it works out and what the explanation is for the change.
Agree with allleisure that is sounds like a mistake and you shouldn't wait to correct it.
I have noticed though if you make a change online to dates or other factors and re-select the rate it will use the new rate. If the dates didn't change, this shouldn't have happened. The only good news is if the price of a hotel ever drops, you can pick the new rate and save money.
It doesn't look so much like a rate change as it is a computer glitch. It's common to have a different rate for days of the week and this looks like it just shifted by one day. As long as you have the original quote (which it seems you do) they should honor that. If not, contact Marriott.