I checked in to a Fairfield Inn in Weston, WI for business; when I arrived, the room was not what I had booked, but the computers/Phones were down, and I was told that "It could be a while"
The room belonged at a Motel 6 - old, run down and dated, and not representative of the chain at all.
There is no sense complaining to the guy at the front desk, He's just some guy working nights.
I think the best way to get their attention is to contest the charge on my Marriott Visa.
As a Plat you can claim the room type guarantee, that should make you feel a little ($25) better. Glad to see you named the run-down property concerned!
Sounds like a frustrating stay, mfreeland! I'd like to provide support and have sent you a direct message.