41 Replies Latest reply: Nov 15, 2016 3:38 PM by monisame RSS

Getting upgraded via the app

pilam76 Platinum
Currently Being Moderated

, I updated the app last week and a new feature for gold / platinum members was the ability to get notifications of upgrades via the app before checkin. I am curious to see if anyone has had any experience yet on using this?

  • Re: Getting upgraded via the app
    lindseyh Community Manager Marriott Associate Member
    Currently Being Moderated

    I have used the app a coupe of times, but have not taken advantage of any upgrades yet. Curious to hear other's experiences with this!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    702rugbyref Platinum
    Currently Being Moderated

    I did online check in this week. No notification for me. Maybe no upgrade available. Will see what happens when I check in @ Irvine Marriott on Saturday.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    droma Platinum
    Currently Being Moderated

    I did online checkin this week at the San Diego Marriott Marquis.  Was notified early in the morning prior to checkin through the app that I had been upgraded (although I wish it would say what the upgrade was).  I received a nice waterview room over my cityview room, which I was pretty happy with considering a big conference was being held there over the same few days.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    doddsy69 Platinum 8 Reviews
    Currently Being Moderated

    I Had a message flash up on my screen saying your room is ready and you've been upgraded on my last stay but when you unlock the phone these disappear maybe it should say on the app that you've been upgraded

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Getting upgraded via the app
      psudad Alumni Steward Gold 3 Reviews
      Currently Being Moderated

      I have seen the same thing.  There is nowhere in the app to review messages, so if you see it on your locked screen, when unlocked there is no message and no way to retrieve one.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    100nightsplus Platinum 1 Reviews
    Currently Being Moderated

    I saw that too. I am lifetime Platinum member and have never been notified on the app for an upgrade. I always have to ask if one is available at check in. I am getting sick and tired of the hotels not looking at my preferences or offering an upgrade. I don't think the hotels listen to Marriott.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    taxman193 Platinum 11 Reviews
    Currently Being Moderated

    I am curious on where this option is? I didn't update the App but assume it is automatically updated. Where on the app can you request an upgrade or select an option to be notified of an upgrade? Does this option only appear when you check-in on the App?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    taxman193 Platinum 11 Reviews
    Currently Being Moderated

    Bump .. lol I am hoping to get the answer. My next App check-in is not for another week soooooo just curious where this option is and if only appears when you can check-in with the app? I have been waiting for this option to become available.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Getting upgraded via the app
      seachi Platinum
      Currently Being Moderated

      I could be wrong, but I don't think there's an option you have to opt-in to get these notifications. When LindseyH mentioned "...but have not taken advantage of any upgrades yet." I think she meant "has not been given an upgrade."

       

      I'm on Android and despite being upgraded on a weekly basis, have never seen the notification myself. If I'm curious, I'll look at my reservation details within the app and see if the room type is what I booked or a notch above.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Getting upgraded via the app
        monisame Platinum
        Currently Being Moderated

        Correct I have the app up to date and never got a notification of upgrades. !!! I always has to ask personally for un upgrade !!! Sometimes I got it. But never automatically

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    ne_traveling_man Platinum 8 Reviews
    Currently Being Moderated

    I receive upgrades all the time.  In most cases, when I go to the app and check the room type, I see that I have already been upgraded before I check-in!!!!

    As I have mentioned before, this became more frequent when I achieved platinum status late in 2014.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Getting upgraded via the app
      monisame Platinum
      Currently Being Moderated

      Well I am platinum too!!!  But  no  upgrades automatically for me

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Getting upgraded via the app
        iahflyr Platinum 26 Reviews
        Currently Being Moderated

        Ask for them.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Getting upgraded via the app
          monisame Platinum
          Currently Being Moderated

          Of course I always ask for un upgrade but at the front desk.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    ms.harris Platinum
    Currently Being Moderated

    So what I am understanding is that you have to request an upgrade at the location?   I do check in from the App.  I have never seen an option on the app for an upgrade and mine is up to date.  Am I correct??   Thanks y'all

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Getting upgraded via the app
      iahflyr Platinum 26 Reviews
      Currently Being Moderated

      Y'all......how Southern! LOL

       

      No way to request the upgrade on the app...so if you check your reservation and your room type did not change once you arrive at the property it is always best to request an upgrade from the Front Desk.  If you don't the answer is always the same.....NO!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Getting upgraded via the app
        ms.harris Platinum
        Currently Being Moderated

        Y'all is ingrained    LOL! 

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    ms.harris Platinum
    Currently Being Moderated

    you could but seems a little busy.  

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    100nightsplus Platinum 1 Reviews
    Currently Being Moderated

    This is a little off topic. However, it concerns upgrades. I checked into a courtyard in Elmira NY on a points stay. A suite became available and I asked if they could upgrade me (lifetime platinum status). They said sure but when they tried they said they could only upgrade paid stays not point stays. This was new to me. Has anyone else heard of this? I contacted Customer Care, and was told it doesn't matter how the room was booked. if the upgrade was available, I should get it.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Getting upgraded via the app
      pilam76 Platinum
      Currently Being Moderated

      100nightsplus  yea that front desk associate is way off. In July I stayed for 8 nights at the residence inn Central Park all on points. Booked the only room on points that was available, the lowest of 4 room types which is a city view room and was upgraded 2 room types to Grand Times Square view room!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Getting upgraded via the app
        monisame Platinum
        Currently Being Moderated

        This is a very nice hotel. I asked for un upgrade and they gave me a corner room on the 55th floor.  I was able to see Central Park and the Hudson river too.   One of the best views of New York  Nice touch.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Getting upgraded via the app
      seachi Platinum
      Currently Being Moderated

      I see this all the time. It's very frustrating. It's my understanding that a paying ($) customer of the same status will get an upgrade over someone using points, but I've been told many times that franchisees instruct their employees to limit upgrades of those using points regardless.

       

      I'm all for upgrades being a fully automated process similar to airlines.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Getting upgraded via the app
      mycatdixie Gold
      Currently Being Moderated

      That definitely is incorrect.  I had a 5 night points stay at the Sydney  Marriott  and never had to ask. They upgraded us to a junior suite  and couldn't do enough for us. Each property  is very  different.  In Maui  I had to ask for an upgrade  for my friend,  who is platinum.  They weren't  going to offer it, but she ended up with an ocean front room and I know she was on points.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Getting upgraded via the app
        solkua Platinum 1 Reviews
        Currently Being Moderated

        mycatdixie, I've stated under a different threat what you experienced, international properties are the only ones that consistently make an effort to upgrade elites. Even when they can't, they make an apology that an upgrade wasn't available. Domestically it is extremely hit or miss and usually the miss. I can't tell you the last time I was upgraded domestically without having to ask for it. And if you have to ask when using the mobile app, then checking via mobile is a waste of time.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    crashrit Platinum 1 Reviews
    Currently Being Moderated

    I've never had the App tell me - I've magically had to remember what I originally booked and see if its changed (Room Type) - the rental car people are catching up with the times (pick your car, instant upgrades, etc) - but Marriott hasn't (fully) - in my opinion.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    greenit Platinum 4 Reviews
    Currently Being Moderated

    Used the checkin check out feature 30 times this year alone.  NOTHING about upgrades.  Nor ability to select floor, room location, or type.  Even when checking in I would say it is 50/50 chance they have the room ready or keys made.  This app feature has so MUCH potential.  They just need to get after it.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    buckeyesteve Platinum
    Currently Being Moderated

    I have had the upgrade message show up on the app, more so with Marriott properties.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    greenit Platinum 4 Reviews
    Currently Being Moderated

    HA!  I was upgraded Monday night to the Concierge floor at the DFW Airport Marriott.  Speak of the devil....Marriott Upgraded via App.png

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Getting upgraded via the app
      solkua Platinum 1 Reviews
      Currently Being Moderated

      The odds of seeing upgrade through the app is about the same as getting the missing game piece for Starbucks for Life...

       

      Most impressive!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    pilam76 Platinum
    Currently Being Moderated

    Recently stayed for 8 nights at the Residence Inn Central Park and 2 nights at Fairfield Inn Key West Collection, was upgraded both times but was never notified via the app. I did notice for the Central Park reservation on my actual reservation before I checked in they upgraded me.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Getting upgraded via the app
      jerryl Platinum 2 Reviews
      Currently Being Moderated

      I Dont remember seeing an upgrade on the app either

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    randomname Platinum 7 Reviews
    Currently Being Moderated

    Last 2 times I've stayed at a full-scale Marriott I checked in with the app.  When checking back later and looking at the details of the room I'd been upgraded both times to (one heck of a) suite.  Working for me!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    asteris Platinum 1 Reviews
    Currently Being Moderated

    I came back from Spain a couple of weeks ago on leisure and was upgraded in two of the 3 AC hotels I stayed in, paid on points for the Malaga AC hotel and was upgraded to a suite (Amazing and lovely hotel) and the Autograph collection AC hotel in Granada paid cash and was upgraded to a courtyard room (which was quite unique and lovely). Just been to Bristol for a couple of nights on business and was given a suite. It's been working for me, App notifies me. I like how it tells you which room you'll likely be getting before you've checked in. It did change after check in in the last case, booked Standard, app said I was getting a superior and the change to a suite when I was notified it was ready.

    I've had an excellent experience with the App and Marriott. The only complaint about the app is having to re-sign on a regular basis but I can live with it.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    davidax Platinum
    Currently Being Moderated

    I usually check-in by the App, got plenty of upgrades (visible in on-line reservation prior to check-in even) but I have never seen any upgrade notifications. US properties only? Some particular brands perhaps?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Getting upgraded via the app
      asteris Platinum 1 Reviews
      Currently Being Moderated

      My notifications have been for UK properties

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    panderson1113 Platinum
    Currently Being Moderated

    i love checking in using the App but I must say my experience with Hilton this month was amazing. I am a loyal lifetime platinum  Marriott person but I have to stay at Hilton's when required by my boss. Their App lets you select your room. Amazing! I do get great upgrades but it is always a surprise.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Getting upgraded via the app
      greenit Platinum 4 Reviews
      Currently Being Moderated

      Yea, Marriott is so behind in technology, megabonus, apps, and experience it is amazing they have any brand loyalty.  They could do so much more.. but I am not sure they see the money in competing with the smaller chains.  Then again sooner or later the smaller chains will really have something and Marriott will be desperate to catch up.   Classic problem of to big to fail until it fails spectacularly.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Getting upgraded via the app
    monisame Platinum
    Currently Being Moderated

    Hi there!!! I think the app is not working . Yesterday I did a check in through the app for Marriott Fort Lauderdale Coral Springs.. No upgrades. I also asked some requests and it does not work at all. I tried to talk with a representative but no way nobady was avaiable at the other side. I tried several times. Always get the message sorry nobady is avaiable

    I have not arrived to the propèrty yet, I am expecting to reach the hotel  pretty late at night since I am attending a metting in Orlando.  I advise by the up that my husband will be doing the check in instead of me since he arrives early in the morning.

    Also called marriott reservation center and add him as a guest. He  did not get a nice room !!! and he also had trouble to get into internet, he is a marriott member too but as the reservation was done under my name they are expecting me at the fornt desk.  Of course no platinum present .

    Also I tried to reach the GM but of course nobady was on duty.

    I am wondering If I we the possibility to do the check in an out by the up, why they want to see me!!!!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Getting upgraded via the app
      deannad Community Manager Marriott Associate Member
      Currently Being Moderated

      Hi monisame,

      Please send me a private message with your Rewards number and Reservation number and I'll have our Customer Care team look into not receiving your Platinum Welcome gift, as long as have our IT team look into the issue with the app.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Getting upgraded via the app
        monisame Platinum
        Currently Being Moderated

        Thanks deannad I am sending the details to you.  I spoke with Customer Care  they told me that If I no reach the hotel desk I can not expect anything. So for them the app that allows you to do the check in does not exist. !!! The recognition seems to come only if you present your id. Really I don t understand. Thanks again. 

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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