I did online checkin this week at the San Diego Marriott Marquis. Was notified early in the morning prior to checkin through the app that I had been upgraded (although I wish it would say what the upgrade was). I received a nice waterview room over my cityview room, which I was pretty happy with considering a big conference was being held there over the same few days.
I saw that too. I am lifetime Platinum member and have never been notified on the app for an upgrade. I always have to ask if one is available at check in. I am getting sick and tired of the hotels not looking at my preferences or offering an upgrade. I don't think the hotels listen to Marriott.
I could be wrong, but I don't think there's an option you have to opt-in to get these notifications. When LindseyH mentioned "...but have not taken advantage of any upgrades yet." I think she meant "has not been given an upgrade."
I'm on Android and despite being upgraded on a weekly basis, have never seen the notification myself. If I'm curious, I'll look at my reservation details within the app and see if the room type is what I booked or a notch above.
Y'all......how Southern! LOL
No way to request the upgrade on the app...so if you check your reservation and your room type did not change once you arrive at the property it is always best to request an upgrade from the Front Desk. If you don't the answer is always the same.....NO!
This is a little off topic. However, it concerns upgrades. I checked into a courtyard in Elmira NY on a points stay. A suite became available and I asked if they could upgrade me (lifetime platinum status). They said sure but when they tried they said they could only upgrade paid stays not point stays. This was new to me. Has anyone else heard of this? I contacted Customer Care, and was told it doesn't matter how the room was booked. if the upgrade was available, I should get it.
100nightsplus yea that front desk associate is way off. In July I stayed for 8 nights at the residence inn Central Park all on points. Booked the only room on points that was available, the lowest of 4 room types which is a city view room and was upgraded 2 room types to Grand Times Square view room!
I see this all the time. It's very frustrating. It's my understanding that a paying ($) customer of the same status will get an upgrade over someone using points, but I've been told many times that franchisees instruct their employees to limit upgrades of those using points regardless.
I'm all for upgrades being a fully automated process similar to airlines.
That definitely is incorrect. I had a 5 night points stay at the Sydney Marriott and never had to ask. They upgraded us to a junior suite and couldn't do enough for us. Each property is very different. In Maui I had to ask for an upgrade for my friend, who is platinum. They weren't going to offer it, but she ended up with an ocean front room and I know she was on points.
mycatdixie, I've stated under a different threat what you experienced, international properties are the only ones that consistently make an effort to upgrade elites. Even when they can't, they make an apology that an upgrade wasn't available. Domestically it is extremely hit or miss and usually the miss. I can't tell you the last time I was upgraded domestically without having to ask for it. And if you have to ask when using the mobile app, then checking via mobile is a waste of time.
Used the checkin check out feature 30 times this year alone. NOTHING about upgrades. Nor ability to select floor, room location, or type. Even when checking in I would say it is 50/50 chance they have the room ready or keys made. This app feature has so MUCH potential. They just need to get after it.
Recently stayed for 8 nights at the Residence Inn Central Park and 2 nights at Fairfield Inn Key West Collection, was upgraded both times but was never notified via the app. I did notice for the Central Park reservation on my actual reservation before I checked in they upgraded me.
I came back from Spain a couple of weeks ago on leisure and was upgraded in two of the 3 AC hotels I stayed in, paid on points for the Malaga AC hotel and was upgraded to a suite (Amazing and lovely hotel) and the Autograph collection AC hotel in Granada paid cash and was upgraded to a courtyard room (which was quite unique and lovely). Just been to Bristol for a couple of nights on business and was given a suite. It's been working for me, App notifies me. I like how it tells you which room you'll likely be getting before you've checked in. It did change after check in in the last case, booked Standard, app said I was getting a superior and the change to a suite when I was notified it was ready.
I've had an excellent experience with the App and Marriott. The only complaint about the app is having to re-sign on a regular basis but I can live with it.
i love checking in using the App but I must say my experience with Hilton this month was amazing. I am a loyal lifetime platinum Marriott person but I have to stay at Hilton's when required by my boss. Their App lets you select your room. Amazing! I do get great upgrades but it is always a surprise.
Yea, Marriott is so behind in technology, megabonus, apps, and experience it is amazing they have any brand loyalty. They could do so much more.. but I am not sure they see the money in competing with the smaller chains. Then again sooner or later the smaller chains will really have something and Marriott will be desperate to catch up. Classic problem of to big to fail until it fails spectacularly.
Hi there!!! I think the app is not working . Yesterday I did a check in through the app for Marriott Fort Lauderdale Coral Springs.. No upgrades. I also asked some requests and it does not work at all. I tried to talk with a representative but no way nobady was avaiable at the other side. I tried several times. Always get the message sorry nobady is avaiable
I have not arrived to the propèrty yet, I am expecting to reach the hotel pretty late at night since I am attending a metting in Orlando. I advise by the up that my husband will be doing the check in instead of me since he arrives early in the morning.
Also called marriott reservation center and add him as a guest. He did not get a nice room !!! and he also had trouble to get into internet, he is a marriott member too but as the reservation was done under my name they are expecting me at the fornt desk. Of course no platinum present .
Also I tried to reach the GM but of course nobady was on duty.
I am wondering If I we the possibility to do the check in an out by the up, why they want to see me!!!!
Please send me a private message with your Rewards number and Reservation number and I'll have our Customer Care team look into not receiving your Platinum Welcome gift, as long as have our IT team look into the issue with the app.
Thanks deannad I am sending the details to you. I spoke with Customer Care they told me that If I no reach the hotel desk I can not expect anything. So for them the app that allows you to do the check in does not exist. !!! The recognition seems to come only if you present your id. Really I don t understand. Thanks again.