18 Replies Latest reply: Aug 5, 2016 4:30 PM by monisame RSS

New Elite feature

mikiegfla Platinum 4 Reviews
Currently Being Moderated

Can somebody confirm my understanding of a new Gold/Platinum feature that I received by email today that starting May 16, we can get a guaranteed 4:00pm late checkout? I just want to make sure I didn't miss something about a "when available" disclaimer.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Calgary, Alberta, Canada Marriott Hotels & Resorts
  • Re: New Elite feature
    peymanagement Platinum
    Currently Being Moderated

    Yes you missed  something, the wording is "up to" 4pm.  The benefit is you can ask for the late checkout at check in, or earlier, not just on day of checkout. I got one on Friday for 2 pm which was fine.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: New Elite feature
      brightlybob Platinum 10 Reviews
      Currently Being Moderated

      I think you'll find it's now guaranteed to 4pm, available for the asking on checkin

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: New Elite feature
        ramoneur Platinum
        Currently Being Moderated

        nice

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: New Elite feature
        monisame Platinum
        Currently Being Moderated

        Not always. Sometimes you get it sometimes no. !!! I know it is something new but I had a some bad experiencies last month. For most properties is upon abiavility. For me is guaranteed.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: New Elite feature
    pluto77 Alumni Steward Gold 25 Reviews
    Currently Being Moderated

    On the trip that I took just last week, at every hotel at check-in, every associate offered me late check-out and even mentioned 4pm as part of the elite schpeal.  I declined all offers with thanks, schedule not permitting/requiring it.  This was Europe however, an entirely different hospitality world than the U.S., even though still Marriott.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: New Elite feature
      eddiec Gold
      Currently Being Moderated

      I Recently stayed at a CY and they refused to guarantee the late checkout. after arguing with them, they relented and  offered a much needed 1Pm.

       

      2nd time in two weeks I had to argue with a hotel over the "guarantee 4 pm". The first time I had to call Marriott rewards CS and ask for their help.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: New Elite feature
      mikiegfla Platinum 4 Reviews
      Currently Being Moderated

      A different hospitality experience indeed. I stayed at the Berlin Marriott Potsdamer Platz and Budapest Marriott two weeks ago and it was like a different company. The lounges are elegant and serve up offerings we can only dream of here in the US. Oh well.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: New Elite feature
        zunilily46 Platinum
        Currently Being Moderated

        We too were there a few weeks ago and it was amazing. The EL was awesome. And the food was really good. A great experience. Couldn't agree with you more.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: New Elite feature
        zunilily46 Platinum
        Currently Being Moderated

        We too were there a few weeks ago and it was amazing. The EL was awesome. And the food was really good. A great experience. Couldn't agree with you more.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: New Elite feature
    702rugbyref Platinum
    Currently Being Moderated

    Rare  I would need a late checkout but I will in SHanghai the end of this month as I am staying at the JW Tower and Ritz ..can't wait!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: New Elite feature
    vaboywnder Alumni Steward Platinum 21 Reviews
    Currently Being Moderated

    Last weekend we were able to get a 4pm Checkout at the Marriott Marquis in DC.  It came in really handy as we were attending an event at the Convention Center next door that ran till about 3pm.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: New Elite feature
    Snail5930 Gold
    Currently Being Moderated

    Over the weekend I was in Skopje Marriott. The reception said that I could check out at 4 PM.  But my plans changed and I left before 12

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: New Elite feature
    jbritt51 Platinum 1 Reviews
    Currently Being Moderated

    Remember to request the late checkout the day before.  If you use mobile check-in, you can select late checkout.  The app will advise you to speak with the front desk agent upon check-in to verify.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: New Elite feature
      mustanggt Platinum
      Currently Being Moderated

      I just finished a stay at the Envoy Hotel (Autograph Collection) in Boston.  I requested a 3 pm late checkout when I did mobile check-in, and reconfirmed when I checked in.  I got it with no problem.  I also received an early check-in of noon time (via mobile check-in request) for the same room as well.  If it keeps working like this, I'm a fan!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: New Elite feature
    marriott_neo Gold
    Currently Being Moderated

    The 4 PM is a guranteed checkout as per Marriott website. https://www.marriott.com/marriott-rewards/member-benefits/get-more-rewards/guaranteed-late-checkout-faq.mi

     

    Guaranteed late checkout is an enhanced Elite benefit for Gold & Platinum members, offering late checkout guaranteed as late as 4 PM that can be requested through voice reservations, Marriott app via the mobile check-in process, at the front desk during check-in, or on the day of departure. This benefit is guaranteed at all participating Marriott Rewards hotels, except at resort and convention hotels, where it is based upon availability. Marriott Vacation Club® is excluded.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: New Elite feature
    bpelican Platinum 57 Reviews
    Currently Being Moderated

    This benefit is working very well especially since that in the properties I have been visiting you can depend on the late check-out from your check-in.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: New Elite feature
      brightlybob Platinum 10 Reviews
      Currently Being Moderated

      I pretty seldom need a late checkout but where I've requested it 4pm has been instantly offered...

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: New Elite feature
    nationwide Platinum
    Currently Being Moderated

    Delta Downtown Calgary was quick to offer a 4 PM checkout when I checked in today.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    Location Brand Hotel
    Calgary, Alberta, Canada Marriott Hotels & Resorts

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