I stayed at the Renaissance Portsmouth Waterfront Hotel in February 2016. I ran into some issues during that visit and sent a message via Marriott which was routed to the hotel. I was contacted by Darnell S, Front Office Manager. He advised me they were addressing my concern, and offered points due to the issues I ran into.
I was returning to the area in April and told Darnell that I was planning to return and was considering staying at the Renaissance again. Although it was a business trip, my wife joined me this time (due to our anniversary happening during the week I was there). Darnell was able to offer a few things, including champagne and a fruit/cheese tray which were very nice touches.
I was glad that I gave the hotel another chance, everything was great. I was actually impressed that every single employee I ran into was helpful and courteous. Overall it was a great experience that not only reflect on the hotel staff itself, but Marriott as a whole. Everyone wants a perfect stay, but I understand things happen - the fact Darnell was willing to address my concerns from my first visit and ensure my second visit went well is the type of experience that I appreciate from Marriott.
Greetings, vojimen, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.
Greetings, vojimen, Nominations are forwarded to the General Manager of the associate's hotel. It is at the discretion of the manager to notify the associate and present the "Spirit to Serve" award, so the timing does vary. Usually the managers will let us know when the associate has received the award, although we are still working to optimize this process to make sure we can notify you when the nomination has been communicated and when the award has been presented. Will keep you posted!