5 Replies Latest reply: Oct 3, 2016 6:53 AM by laurac RSS

Nominating Darnell at the Renaissance in Portsmouth

vojimen Platinum
Currently Being Moderated

I stayed at the Renaissance Portsmouth Waterfront Hotel in February 2016.  I ran into some issues during that visit and sent a message via Marriott which was routed to the hotel.  I was contacted by Darnell S, Front Office Manager.  He advised me they were addressing my concern, and offered points due to the issues I ran into.

 

I was returning to the area in April and told Darnell that I was planning to return and was considering staying at the Renaissance again.  Although it was a business trip, my wife joined me this time (due to our anniversary happening during the week I was there).  Darnell was able to offer a few things, including champagne and a fruit/cheese tray which were very nice touches.

 

I was glad that I gave the hotel another chance, everything was great.  I was actually impressed that every single employee I ran into was helpful and courteous.  Overall it was a great experience that not only reflect on the hotel staff itself, but Marriott as a whole.  Everyone wants a perfect stay, but I understand things happen - the fact Darnell was willing to address my concerns from my first visit and ensure my second visit went well is the type of experience that I appreciate from Marriott.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Portsmouth, Virginia, USA Renaissance Hotels Renaissance Portsmouth-Norfolk Waterfront Hotel
  • Re: Nominating Darnell at the Renaissance in Portsmouth
    laurac Marriott Associate
    Currently Being Moderated

    Greetings, vojimen, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Nominating Darnell at the Renaissance in Portsmouth
      vojimen Platinum
      Currently Being Moderated

      Just curious, are updates normally provided to nominations?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Nominating Darnell at the Renaissance in Portsmouth
        laurac Marriott Associate
        Currently Being Moderated

        Greetings, vojimen, Nominations are forwarded to the General Manager of the associate's hotel. It is at the discretion of the manager to notify the associate and present the "Spirit to Serve" award, so the timing does vary. Usually the managers will let us know when the associate has received the award, although we are still working to optimize this process to make sure we can notify you when the nomination has been communicated and when the award has been presented. Will keep you posted!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Nominating Darnell at the Renaissance in Portsmouth
          vojimen Platinum
          Currently Being Moderated

          I never saw an update.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Nominating Darnell at the Renaissance in Portsmouth
            laurac Marriott Associate
            Currently Being Moderated

            Thank you for following up - we are still waiting to hear confirmation about the award. To date it has not been awarded, but we will inquire again as to if/when the award for Darnell may be coming!

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

More Like This

  • Retrieving data ...