I have seen a lot of great ideas scattered throughout the insiders forums recently that would be great if Marriott implemented. I am thinking that if we consolidate them all in one place that they might gain greater visibility with TPTB.
Some of the suggestions I've seen that I think are great:
- joint MR rewards accounts for spouses
- exchange points for restaurant gift cards
- search for hotels with concierge lounges
- rewards nights to count toward lifetime status
(Sorry for not remembering who the originators of these ideas are).
What else would you add to the list?
This is a great idea. My additions are:
-Elite upgrade policy for award travel is the same as for paid rooms
-Elites receive confirmed upgrade certificate each year (1 for silver, 2 for gold, 3 for platinum)
-Marriott enforces a consistent upgrade policy, so some hotels can't have 'never upgrade even if available' policy
I think Superchief nailed my primary ones. I'll add, this to the list from memory of other posts:
- free internet to premium members (silver/gold/plat/pp)
- free in room movie credit (equal to one new release movie)
- delivery service for local food places for top tier members (you konw you'd rather just have it show up than track it down some nights :) ) provided by the hotel if no hotel food est. is available
- ability to convert points to hotel services (spa, tours, etc) clearly called out/available
- dedicated parking for premium members near the front door. A few hotels have this, its absolutely great to know you have a proper place to park that does not require the 400' dash.
Some ideas and things for the members who've reached Platinum Elite status would be nice, and this would raise the bar for the highest tier of loyal customers, making Platinum membership truly exceptional :
Agreed on Elite Self-Parking: At Limited Service brands, Elite parking hang-tags for designated spots is a plus. If a guest is staying for an extended period, having a designated parking area is not only a convenience, it's recognized as a distinction. At Full-Service hotels, complementary Elite parking and/or discount Elite Valet parking.
Guest Arrival: Increase the options with the Arrival Gift. Raise the arrival points to reflect Elite status, don't take this option away. In addition to the food and beverages currently offered, perhaps an Arrival Gift Voucher that can be redeemed for an appetizer or beverage of choice at a local restaurant.
Broader integration of cultural influence, regional tradition and fusion reflected not only in the architecture, furnishings and decor, but integrated throughout the guest experience in meaningful ways. One size doesn't fit all, give individual properties the latitude to innovate. In Hawaii, the tradition Lei is a sign of welcome. In some areas it might be cookies, others brownies, apples, oranges, pears - whatever! At a Fairfield Inn in Portsmouth, I remember being surprised by a welcome gift bag of goodies in addition to points.
My 'wish' list:
-consistent upgrade policy--would rather know one way or the other than to feel like it depends on who I talk to
-Platinum toiletry options (maybe a little basket with lotion and a sleep mask upon check in). Can you tell I really miss the lotion? :-)
-Free INTERNET IN THE ROOM!!!!
SuperChief - I 100% agree with your three bullets.
-Elite upgrade policy for award travel is the same as for paid rooms (to me, this would be the BIG ONE to enact as I really want the best for my family when we use points to vacation)
-Elites receive confirmed upgrade certificate each year (1 for silver, 2 for gold, 3 for platinum) (enhances and guarantees the first bullet)
-Marriott enforces a consistent upgrade policy, so some hotels can't have 'never upgrade even if available' policy (would make "surfing" for the right hotel and vacation a LOT easier)