According to: Marriott Rewards Member Benefits Gold and Platinum Members are "Guaranteed Late Checkout" up to 4pm. But Silver Elite members have "Priority Late Checkout", which is really no guarantee, just a promise that IF they have enough available rooms to house the new incoming travelers, they will allow you to checkout late ...First, they fulfill the GUARANTEEDl Gold and Platinum members late checkout requests, and then, if they still have rooms for the new incoming travelers, then they will fulfill the late checkout for Silvers... In another words, Gold and Platinum are guaranteed, and Silver members are lower in the late checkout hierarchy!
Howabout just dropping this whole policy until they can figure out if it's even a policy? As I see it, those who stay at certain locations alot, have always had some leeway allowed regarding check-in and check-out times. People who stay a few times a year sometimes ask, but rarely get a checkout beyond 1pm (anecdotal evidence to be sure). In other words, NOT having this policy produces NEARLY the same results as having it, BUT, there's MUCH LESS potential to upset elite and other valued guests since nothing is being promised yet not delivered. Are the natives getting restless? Just look at wesleywc comments above. I believe his last tirade may have resulted in the return of Chicken Fries to Burger King (tm). but don't quote me on this.
I do enjoy me some chicken fries.
At least burger King gives you the container that holds the dipping sauce. It doesn't say "you can ask for the container, and we'll do our best to get you one, but we might not. If we can't get it for you I'll just throw your chicken fries on the ground, and you can peck at them. Like a chicken."
Hi Insiders! You've all touched on different points of this member benefit, so we've gathered them up and created one post. Reach out if you have any questions.
Guaranteed Late checkout for Gold and Platinum Elite Members
Guaranteed Late Check-out is available at all participating hotels including The Ritz-Carlton and is not available at Marriott Vacation Club.
Thanks carat for the clarification. I have to say that since the implementation of this benefit, upon check-in, I have been offered a late check-out 100% of the time (6 properties), both in the U.S. and in Europe, including when doing mobile check-in. Pretty nice!
This past weekend, on the last morning, I asked the front desk if we could possibly check out late, at noon. She said of course, especially since noon is our check-out time! We laughed. Then she said I could check-out at 4pm, I said, no, noon is fine, and then she said, well, I'm putting you down for 2:30pm just in case, and handed me new cards. It was like she insisted. Great service, and with a smile!
Now, if only I will be able to score an early check-in in a few weeks (will also check-out early, so not to milk it), when I'll be arriving at a destination on a red-eye at 6am! Boy, that too would be a perfect world.
The answer is an emphatic "NO" - that's why they word it "as late as 4:00pm" which could actually mean NO LATE CHECKOUT at all - i.e. 12pm or whatever the normal checkout time is. I'll say it again - this is a non-policy, and has the potential to continue to alienate not only old time elites, but new ones as well. Epic Fail Marriott!
This is a benefit that is guaranteed. Individual hotels should be responsible for contacting a guest during their stay or after departure if they did not satisfy the guest’s needs. For hotels that are not familiar with the benefit, please let us know on this forum so we can connect with the hotel.
This benefit is guaranteed at all Marriott Rewards participating hotels, except at resort and convention hotels where it is based on availability. Marriott Vacation Club is excluded from this benefit.
deannad - Ritz Carlton Battery Park (in NYC just in case that's not obvious) said that "they do not participate in all aspects of Marriott Rewards" and flatly denied my request for 4pm checkout. Message me if you want dates and my MR #