Is there a waiver of any type that can be used to restore expired reward points? Apparently, 850 points of mine expired the 11th of this month and I was unaware? I am VERY disappointed his this could not be brought to my attention prior to them expiring. Has anyone experienced this and if so were you able to get the points reinstated. I look forward to hearing your stories. Thanks!
Hey BrownQTE. Marriott did a pretty good job announcing the change in their policy whereby points would expire in two years if there is no account activity. Activity includes using some of your points or a qualifying stay. Once you have qualifying activity the two year expiration date resets. When you look at your account online and go to the "activity" section, your points expiration date is listed at the end of the activity listing. If you have had recent activity, then you have a legitimate complaint. If not, then consider this a warning shot over the bow to generate some activity in your account to protect your balance.
I've been a Marriott member for about a decade now and when I joined there was a disconnect as Marriotts T&Cs had an expiry policy but in practice it wasn't followed and the advertising blurb clearly stated points never expired. I felt that an odd policy as it forced Marriott to keep long dormant accounts open practically forever and it left the dormant points as a liability on the books, again for the same time. Long term such a policy is unworkable, and Marriott was the last major scheme without an expiry policy. The change, when it came, wasn't unexpected, and I think the expiry parameters are very generous. Emails were sent and the account page on every account changed to make clear the expiry date. All fair.
So, whilst I can see the frustration of a very irregular Marriott member returning to their account and finding it closed and the points vanished, it was publicised and is a sensible policy. Marriott also has very good customer services and I suspect they will reinstate points for a while to those that raise it, so I'd call.
But like painedplatinum I do question all this for 850points. That's worth around $5-$10... Lots of hassle for such a small sum, I found more than that down the back of a sofa I chucked out!
brightlybob but that's what the "delicate" setting on the R-O-M is for - even the Maytag repairman knows that!
You might need to run this one through again. It's looking more like a one and done post which should move the needle.
As for the initial comment. I thought that no account activity for 2 years would trigger all accumulated points to be erased. Based on what I understand, if 850 points "expired" that means the entire account balance was 850 points and that no qualifying activity occurred for two years. Check my math(s) but at 10 points per dollar (with no elite bonus) wouldn't an $85 night yield 850 points?
Reading over the FAQ, https://www.marriott.com/Images/Rewards/Points_Policy/Points_Expiration_FAQs_2.2.16.pdf
there is an email notification if you are opted in to receive communications. Also, once points are gone, there is no way to restore them.
I agree your math, bejacob, a basic member would receive 850 points for spending $85.
And when redeeming those 850 points (with lots and lots more) those 850 points would redeem for $5-$10.
All this to try and retrieve points that when redeemed will be worth back-of-the-sofa small change!
Exactly peymanagement. Maths is short for mathematics. Mathematics has an s at the end, and is a plural. To shorten it, the result needs to still be plural, therefore maths.
Oh no peymanagement it isn't as simple as that! I will quote from web sites.
The word “mathematics” can be considered as a singular and as a plural noun. Both the Oxford and the Merriam-Webster dictionaries say the word is plural – hence the s on the end.
"The word 'mathematics' is one we all know and love, but can we all agree on its part of speech? Mathematics. It is a noun, obviously, but is it in the singular or the plural form? Many just prefer to shorten 'mathematics' to a mere one syllable for convenience. In North America, the word 'math' is used, but the rest of the world uses 'maths'."
Here in the UK, we come under the rest of the world!