24 Replies Latest reply: May 21, 2016 6:54 PM by peymanagement RSS

Expired Reward Points: Is there a waiver?

BrownQTE Member
Currently Being Moderated

Is there a waiver of any type that can be used to restore expired reward points?  Apparently, 850 points of mine expired the 11th of this month and I was unaware?  I am VERY disappointed his this could not be brought to my attention prior to them expiring. Has anyone experienced this and if so were you able to get the points reinstated.  I look forward to hearing your stories.  Thanks!

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Expired Reward Points: Is there a waiver?
    AndrewT Community Manager Marriott Associate Member
    Currently Being Moderated

    Hi there,

     

    I'd be happy to look into this for you. Please check your inbox for my direct message and we'll work from there.

     

    Thanks!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Expired Reward Points: Is there a waiver?
    mustanggt Platinum
    Currently Being Moderated

    Hey BrownQTE.  Marriott did a pretty good job announcing the change in their policy whereby points would expire in two years if there is no account activity.  Activity includes using some of your points or a qualifying stay.  Once you have qualifying activity the two year expiration date resets.  When you look at your account online and go to the "activity" section, your points expiration date is listed at the end of the activity listing.  If you have had recent activity, then you have a legitimate complaint.  If not, then consider this a warning shot over the bow to generate some activity in your account to protect your balance. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Expired Reward Points: Is there a waiver?
    peymanagement Platinum
    Currently Being Moderated

    let us know how you make out.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Expired Reward Points: Is there a waiver?
    painedplatinum Platinum 2 Reviews
    Currently Being Moderated

    850 points?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Expired Reward Points: Is there a waiver?
      peymanagement Platinum
      Currently Being Moderated

      ya I thought the same and I would be happy to send it to him, but it is important to him

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Expired Reward Points: Is there a waiver?
    brightlybob Platinum 10 Reviews
    Currently Being Moderated

    I've been a Marriott member for about a decade now and when I joined there was a disconnect as Marriotts T&Cs had an expiry policy but in practice it wasn't followed and the advertising blurb clearly stated points never expired. I felt that an odd policy as it forced Marriott to keep long dormant accounts open practically forever and it left the dormant points as a liability on the books, again for the same time. Long term such a policy is unworkable, and Marriott was the last major scheme without an expiry policy. The change, when it came, wasn't unexpected, and I think the expiry parameters are very generous. Emails were sent and the account page on every account changed to make clear the expiry date. All fair.

     

    So, whilst I can see the frustration of a very irregular Marriott member returning to their account and finding it closed and the points vanished, it was publicised and is a sensible policy. Marriott also has very good customer services and I suspect they will reinstate points for a while to those that raise it, so I'd call.

     

    But like painedplatinum I do question all this for 850points. That's worth around $5-$10... Lots of hassle for such a small sum, I found more than that down the back of a sofa I chucked out!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Expired Reward Points: Is there a waiver?
      peymanagement Platinum
      Currently Being Moderated

      A bit low on the R-O-M scale as well.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Expired Reward Points: Is there a waiver?
        brightlybob Platinum 10 Reviews
        Currently Being Moderated

        No points in trundling out the old Rant-O-Meter here, as it's not a rant, it's a perfectly balanced question and putting such a post through the R-O-M would probably bust it due to excessive reasonableness!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Expired Reward Points: Is there a waiver?
          Platinum
          Currently Being Moderated

          brightlybob  but that's what the "delicate" setting on the R-O-M is for - even the Maytag repairman knows that!

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Expired Reward Points: Is there a waiver?
            brightlybob Platinum 10 Reviews
            Currently Being Moderated

            Huh, this is Insiders, the delicate button is rusted in place as its never been touched

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: Expired Reward Points: Is there a waiver?
              bejacob Platinum 38 Reviews
              Currently Being Moderated

              You might need to run this one through again. It's looking more like a one and done post which should move the needle.

               

              As for the initial comment. I thought that no account activity for 2 years would trigger all accumulated points to be erased. Based on what I understand, if 850 points "expired" that means the entire account balance was 850 points and that no qualifying activity occurred for two years. Check my math(s) but at 10 points per dollar (with no elite bonus) wouldn't an $85 night yield 850 points?

               

              Reading over the FAQ, https://www.marriott.com/Images/Rewards/Points_Policy/Points_Expiration_FAQs_2.2.16.pdf

              there is an email notification if you are opted in to receive communications. Also, once points are gone, there is no way to restore them.

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

              • Re: Expired Reward Points: Is there a waiver?
                brightlybob Platinum 10 Reviews
                Currently Being Moderated

                I agree your math, bejacob, a basic member would receive 850 points for spending $85.

                 

                And when redeeming those 850 points (with lots and lots more) those 850 points would redeem for $5-$10.

                 

                All this to try and retrieve points that when redeemed will be worth back-of-the-sofa small change!

                (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                • Re: Expired Reward Points: Is there a waiver?
                  tommo781 Gold 8 Reviews
                  Currently Being Moderated

                  Maths brightlybob, NOT math! 

                  (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                  • Re: Expired Reward Points: Is there a waiver?
                    brightlybob Platinum 10 Reviews
                    Currently Being Moderated

                    Shush there Tommo781, I'm speaking 'murikan, as it's bejacobs language

                     

                    And it's "be nice to colonials day"

                    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                  • Re: Expired Reward Points: Is there a waiver?
                    peymanagement Platinum
                    Currently Being Moderated

                    Tommo781 and brightlybob, just for my education, how do you get maths, math is the short term for mathematics which already has the s on it ?

                    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                    • Re: Expired Reward Points: Is there a waiver?
                      tommo781 Gold 8 Reviews
                      Currently Being Moderated

                      Exactly peymanagement.  Maths is short for mathematics.  Mathematics has an s at the end, and is a plural.  To shorten it, the result needs to still be plural, therefore maths.

                      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                      • Re: Expired Reward Points: Is there a waiver?
                        bejacob Platinum 38 Reviews
                        Currently Being Moderated

                        You'd think these crazy English folks invented the English language. Oh, wait...

                        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                      • Re: Expired Reward Points: Is there a waiver?
                        peymanagement Platinum
                        Currently Being Moderated

                        But it is not plural. Is it? Doesn't it just happen to end in s

                        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                        • Re: Expired Reward Points: Is there a waiver?
                          tommo781 Gold 8 Reviews
                          Currently Being Moderated

                          Oh no peymanagement it isn't as simple as that!   I will quote from web sites.

                           

                           

                          The wordmathematics” can be considered as a singular and as a plural noun. Both the Oxford and the Merriam-Webster dictionaries say the word is plural – hence the s on the end.

                           

                          "The word 'mathematics' is one we all know and love, but can we all agree on its part of speech? Mathematics. It is a noun, obviously, but is it in the singular or the plural form? Many just prefer to shorten 'mathematics' to a mere one syllable for convenience. In North America, the word 'math' is used, but the rest of the world uses 'maths'."

                           

                          Here in the UK, we come under the rest of the world! 

                          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                          • Re: Expired Reward Points: Is there a waiver?
                            peymanagement Platinum
                            Currently Being Moderated

                            Thank  you, that is interesting. So would you say Maths is difficult or Maths are difficult? We would say math is difficult,

                             

                            English is a fascinating subject, so many variations on it and none of them correct, just different.

                            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Expired Reward Points: Is there a waiver?
      painedplatinum Platinum 2 Reviews
      Currently Being Moderated

      Right Bob, I was asking the OP if he really meant 850. I thought maybe he left off a zero or two. Reality is the 850 could be made up with a $10 bill. So, maybe the OP was not aware of the value.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

More Like This

  • Retrieving data ...