hI I'm looking to book a trip at the Marriott. Delray beach. When i tried to book a room with my points they told me only one room
type was available. I was looking to book a suit Then. I did it again. But said I wanted to pay not points. The room
i Wanted. Was available. Is this the norm, I made my points. By staying in suits. But. Can't. Use. Them why do I use Marriott b
i can get points from any hotel group. I saved. Points for a suit I'm want a suit. Am I asking to much. Please someone. Help
Each hotel has a number of rooms blocked off for booking redemption stays using certificates or points. The number of rooms varies per hotel, and once they are all booked, there are no more rooms available for booking with points. If the room you're looking to book is not available when booking through points, but is available to book with a credit card, that is most likely the case.
More information can be found here: All your Marriott Rewards questions are answered in this FAQ
I seldom find suites available to book with points. However, I've sometimes been able to book a std room with points and contact the hotel directly to upgrade. Since I am platinum, I was able to confirm a complimentary upgrade in a few cases. Usually I have to pay additional cash for the upgrade.