I guess I need more of an explanation of my rewards account, I tried calling and the person on the phone was not forthcoming with info.
Ive had a Marriott rewards card and pretty much only stay at Marriott, for work and personal. I use it a lot for work and thought I was receiving nights for all my stays. When I called earlier I was told since I booked thru my company website I don't receive nights, all along I thought I was receiving nights, otherwise how do I have 31 for the year. I guess I am earning other ways?
Im a little frustrated, been in a Marriott for about a month, two different hotels, so I thought at minimum I'm earning nights, but now I'm told I'm not. I could easily stay at another hotel, but always choose Marriot.
Thanks for the help in advance.
Welcome to the Insiders Forum! My name is Cara and I am one of the community managers here. I'd like to apologize for the frustration this has caused and also offer my assistance. I've gone ahead and sent you a private message to start the conversation.
To answer your question regarding the 31 nights you have in your account for the year are most likely from your Marriott credit card as you will earn bonus nights for dollars spent. Your elite status shows Gold so I'm guessing you use that credit card often so you've accrued those 31 nights based upon spending plus and personal travel you've booked through Marriott.com.
Your other question regarding why you don't get credit for your other nights is most likely due to the company booking for you as contained in Terms and Conditions. Here is a piece from the "Earning Points" section that explains it, number 1 is most likely what is happening based upon your description:
If your company is making the reservation and getting a corporate discounted rate then you might be out of luck. If they are not getting a discounted rate then make them yourself, but either way make certain your Rewards number is on each reservation. Also, who pays for the rooms they book, you or is it direct billed?
Hope this helps and I'm sure other Insiders will chime in with their corporate travel experiences and more information.
I did book directly this year at Marriott.com and my points are excluded. They say it is because I used a third party. I stayed for 11 nights. I feel their website is very misleading and I advise to be very careful if you do book on Marriott. com. I for one will not be booking with any Marriott again
At least with my company, we do use an internal travel agency that does the booking, and get corporate discounts at certain locations, but still I have gotten night credits and points every time. Rewards number attached to the reservation at booking and charged to corporate Amex in my name, so that helps. Perhaps they book direct with Marriott in my name, so doesn't count as third-party booking. I can use our corporate rate code on marriott.com and see the same rate as the agency books for me, so no funny business going on behind the scenes which is why Marriott typically excludes the third party travel sites.
I've never had a problem with getting my points or nights for either business or leisure travel, but perhaps that is due to my rather limited travel; 1-2 business trips and 1-2 leisure trips on average each year doesn't give much opportunity for problems.