Hello! I've been staying in a Marriott since February and they've finally settled my account. My rewards account is now updated to show platinum, amount of days, etc. Also I got my first mega bonus plus 1 stay towards the two stays necessary for the free night. My question is, can I settle my account again before the 15th of May to qualify for the free night? The hotel is saying that it won't count but I see that I have 1 out of 2 stays required for the mega bonus. All of this seems too complicated especially for someone that is staying almost continuously during the mega bonus period.
A stay is considered to be any number of consecutive nights at a property. Settling up your account is irrelevant. You have to not stay there a night to end a stay. Either changing to another property which would start a new stay, or somehow otherwise check-out, skip a night, and then check back in to start a new stay.