I am a Platinum member and Gold Lifetime.
This years Spring bonus was not shown to me when I logged into my account. I called and they unlocked level 1. Free night at cat 1-5 and level 2 30k in bonus points.
However, level three was not unlocked. I called again and they said I did not qualify. Even though I completed steps 1 and 2. Why would I "Not qualify" for the last level of bonus. Why did the bonus not show up to me when it became available to everyone? As a side note, I always reach 100% of each bonus normally.
Can anyone provide some insight as to why Marriott is not making these bonuses available to me like they do every other member? I am thinking about using another chain. Any tips greatly appreciated.