1 Reply Latest reply: Jan 31, 2010 10:13 AM by tjcnewyork RSS

Roll Over Nights and Wrong Calcualtion

taxman415 Platinum
Currently Being Moderated

Just a FYI for other members... A friend of mine just got this email today letting him know that Rewards messed up on his roll over calculation... Also was interested to see that the MR is doing roll over night again...

 

 

 

Marriott Rewards®
January 2010
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Dear XXXXXXXX,

While adding the Rollover Nights you earned into your Marriott Rewards® account, we made a processing error that double-counted these nights and resulted in you incorrectly achieving a higher Elite status level.

We apologize for any confusion this has caused.

This error has been rectified and your correct Elite status has been restored. To thank you for your understanding, we have awarded 10 bonus Elite nights shown in the promotional nights category in your account.

Rollover Nights will again be offered in 2010 and we hope you'll be able to participate in this popular promotion.

Thank you for continuing to travel -- we're eager to welcome you to one of our fine properties again soon.

Thank you,
The Marriott Rewards Team
Marriott Rewards® - every step along the way

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(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Roll Over Nights and Wrong Calcualtion
    tjcnewyork Platinum
    Currently Being Moderated

    "A friend of mine just got this email today letting him know that Rewards messed up on his roll over calculation... "

     

    The communication also states the award of 10 bonus nights.  If you can share, what's the net-net? 

    Thanks for letting us know. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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