Here's the quandary.... We have a reservation at the RI Wailea for Sept. Because it is a special occasion, I would prefer we have a ocean-view room. When you do a "regular" reservation there are options for ocean view rooms, but when you reserve using points, it does not give an ocean view option- only room type. Hotel is still under construction so when looking at photos can not tell what % will be ocean view. I am Platinum so should qualify for an upgrade, however you never know how many other platinums are there wanting the same thing
Using points would save an enormous amount of $, but when in HI we spend lots of time on the balcony so a view is important. Should I roll the dice and reserve using points? What are others experiences with this?
Hotel is not yet open so no one onsite to clarify or request...
If you send me a private message with your Rewards number, I can ask our team how you would go about requesting an upgrade while using your points at this specific property since it's new.
Hi jklein2370. The best way to go about updating your reservation would be to reach out to the hotel directly. They will be able to let you know what types of upgrades are available. This can be done by calling, (808)891-7460.
As a PP, my wife an I stayed at the Wailea for our 10-year anniversary on points. My upgrade? 1st floor to 2nd floor, no ocean view, no suite, not a darn thing different. I called the front desk in advance, talked to the PP rewards desk, even got the GM's e-mail and sent a reminder the day before. Oh - my bonus was two free drinks at the bar.