Here's the quandary.... We have a reservation at the RI Wailea for Sept. Because it is a special occasion, I would prefer we have a ocean-view room. When you do a "regular" reservation there are options for ocean view rooms, but when you reserve using points, it does not give an ocean view option- only room type. Hotel is still under construction so when looking at photos can not tell what % will be ocean view. I am Platinum so should qualify for an upgrade, however you never know how many other platinums are there wanting the same thing
Using points would save an enormous amount of $, but when in HI we spend lots of time on the balcony so a view is important. Should I roll the dice and reserve using points? What are others experiences with this?
Hotel is not yet open so no one onsite to clarify or request...
If you send me a private message with your Rewards number, I can ask our team how you would go about requesting an upgrade while using your points at this specific property since it's new.
As a PP, my wife an I stayed at the Wailea for our 10-year anniversary on points. My upgrade? 1st floor to 2nd floor, no ocean view, no suite, not a darn thing different. I called the front desk in advance, talked to the PP rewards desk, even got the GM's e-mail and sent a reminder the day before. Oh - my bonus was two free drinks at the bar.