I'm now in the third hotel where the in-room brochure says "A recycling receptacle is located in your room" and there isn't one. Front desk says they have never heard of this. Apparently no customers ever read the brochure and thus no one ever calls them on this. And Front Desk people haven't read it either. It does no good to claim you are involved in "refreshing solutions for a sustainable planet" but then don't do it.
BY the way, this property is Courtyard Highland Park Illinois.
Thanks for bringing this up, needleworker! If you'd like, I'd be happy to help look into this for you. Just send me a private message with the confirmation number (if there is a specific property you'd like me to look into) and/or the name of the property. Thanks!