5 Replies Latest reply: Apr 4, 2016 1:32 PM by muppetwrangler RSS

Hotel never gave me my 500 points platinum arrival gift

muppetwrangler Platinum 8 Reviews
Currently Being Moderated

My stay posted to my account on March 31, but the 500 arrival gift points weren't included.  Do hotels sometimes post these separately?  I usually receive these when my stays post.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Hotel never gave me my 500 points platinum arrival gift
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    Hi muppetwrangler.  They typically post together but sometimes it can take a few days for the bonus points to show up.  If you'd like, I can always take a look into this for you.  Just send me a direct message with your Rewards number and details from the stay, hotel name, location and dates, and I'll be able to provide clarity. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Hotel never gave me my 500 points platinum arrival gift
    7 Platinum 1 Reviews
    Currently Being Moderated

    Ha! I was thinking of posting the same question, but was planning to wait a while as my stay was just this past weekend. I'll wait a while to see if the points post.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Hotel never gave me my 500 points platinum arrival gift
      carat Community Manager Marriott Associate Silver
      Currently Being Moderated

      Always here to help, 7.  Feel free to send me a direct message with your Rewards number and stay details and I'd be happy to take a look for you.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Hotel never gave me my 500 points platinum arrival gift
      muppetwrangler Platinum 8 Reviews
      Currently Being Moderated

      My bonus points usually post when my stay posts.  In the past, if it wasn't there, it never did show up and I had to go after it myself.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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