6 Replies Latest reply: Apr 4, 2016 7:48 PM by clebert RSS

Platinum-United Airlines Unpleasant Surprise

jaketoyou Platinum
Currently Being Moderated

I made it back to platinum about a week ago and immediately signed up for the RewardsPlus to get my sliver status on United Airlines. I was not asked for my United MileagePlus number presumably because I had supplied it previously. After registering, I got a pop-up that said I should get my United silver within 7-10 days. Nothing's happened yet.

 

After waiting patiently until today (7 or 8 day mark), I called the number that was given out here (1-866-316-6173) to speak to an agent.  She asked if my name and address matched between the two accounts (yes) and if my MileagePlus number was connected to my Marriott Rewards number. Regarding the latter, I can only assume so--I believe I entered it the first time I signed up for RewardsPlus--but I don't see an entry in my profile showing my MileagePlus number.


Although the agent was very pleasant and apologized about the delay, she could not help me today. Why? She was unable to do manual verification of my Marriott status today because the Marriott side is closed on weekends. Now that does not help me for my flight this evening! It also did not help with my flight two days ago.


What are others' experience? Am I right to be irritated? Right now I am irritated at Marriott; United was willing to verify my status but they could not because Marriott Rewards does not have weekend staff.


So, I shall fight for bin space again tonight because I don't think it's fair for my employer to pay the baggage check fee and I will not have a chance to sit in E+ section. Thanks Marriott :-(

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Platinum-United Airlines Unpleasant Surprise
    peymanagement Platinum
    Currently Being Moderated

    Did you call Marriott? Maybe they can help.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Platinum-United Airlines Unpleasant Surprise
    clebert Platinum 21 Reviews
    Currently Being Moderated

    jaketoyou, I had this problem a couple of years ago when I went from gold to platinum and hadn't earned United status independently.  I did call MR and if I recall correctly, they were able to help.  But I think I had to then turn around and call MileagePlus again.  It took a few lengthy phone calls to straighten out.  The platinum line is 800-399-4229 and it's supposed to be staffed 24/7 so maybe try that one.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Platinum-United Airlines Unpleasant Surprise
      jaketoyou Platinum
      Currently Being Moderated

      Thanks peymanagement and clebert.

      I was thinking of calling MR tomorrow since the United rep told me they are closed today and the hours listed on the website also show weekday hours only. I have a few hours before my flight so I'll give the platinum number a shot. I hadn't thought of that approach.  

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Platinum-United Airlines Unpleasant Surprise
        clebert Platinum 21 Reviews
        Currently Being Moderated

        Good luck, and let us know how it works out.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Platinum-United Airlines Unpleasant Surprise
          jaketoyou Platinum
          Currently Being Moderated

          OK, I just got off the phone with MR customer service--they are closed on weekends. Funny how I am Platinum with Marriott (and have no status with United) but the treatment I got from the MR rep made me feel like I had no status with Marriott. Contrast this with the United rep I spoke to yesterday who was genuinely trying to help me even though I have no status with United... yet.


          The MR rep basically told me to continue to wait for about 3 additional days, started talking about “business days,” told me both United and Marriott are closed on weekends (which is obviously not true since I spoke to a live human at United on a Sunday) and it may take up to 40 days for my status to change! After 40 days I'll have silver status with United for God's sake. I just need Silver in the interim.


          I felt like I was getting the run around. I was forced to pull the "Let me speak to a supervisor” line.


          A supervisor came on after about 5 minutes, listened to me and reported that she had a specialist call United for the verification. I am told that my status will be updated in the next half hour. Looks like it was fixed within 15 minutes!


          Again, thanks Marriott 

          I rant but I think it is with good reason. I choose Marriott properties because of the benefits of loyalty. I can easily choose another brand since my employer gives me the flexibility of at least two brands in most areas I travel to. I understand glitches--which is why I called MR--but I don't understand run-arounds and "let's wait and see" responses. Rant over.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Platinum-United Airlines Unpleasant Surprise
            clebert Platinum 21 Reviews
            Currently Being Moderated

            I got a similar run-around and had to make several calls and exercise a lot of patience.  Lately, my customer service experience has been mixed.  There are some good reps but a lot of not so good as well.   Glad it got resolved, at least. 

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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