1 Reply Latest reply: Apr 4, 2016 7:13 AM by laurac RSS

Hunstville - Carlos the Concierge of Concierge

the_road_warrior Platinum
Currently Being Moderated

As a member of the elite Marriot Platinum Premier Elite Lifetime club; I spend every week in a Marriott property, thus I am a prett good judge of excellent service.  I would like to nominate Carlos - Ramos-Agababa of the Hunstville Alabama Marriott (the one with the giant Saturn V rocket next to it) for the Sprit of Service award for the following Reasons:

 

Carlos is a consumate service professional, with an ever welcoming smile and dedication to excellent service, treating each guest as if they were a celebrity.  Carlos never ceases to amaze me with his ability to remember a customer by their name and where they are from.  He greets every single person that enteres his very large and beautiful concierge suite.  Carlos is such a joyous and frindly person, that even if you have had the worse da of your life, he can bring a smile and level of welcoming comfort to your soul.  I have seen his vibrant personality handle many diverse customers with the same level of respect, courtesy, and welcoming giving spirit that is an example for ALL Marriott concierge to follow, believe me I have seen many that need to take a class from this wonderful man.  Kudos Carlso, and I will see ou gain soon.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Fairfield Inn, Marriott
Hunstville
  • Re: Hunstville - Carlos the Concierge of Concierge
    laurac Marriott Associate
    Currently Being Moderated

    Greetings, the_road_warrior, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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