28 Replies Latest reply: Apr 16, 2016 5:51 PM by boomer RSS

Never have been treated like this before....disgusted

aje5837 Silver 1 Reviews
Currently Being Moderated

I'm in Aruba enjoying a well deserved vacation with my parents. We've been here for 3 days already and have enjoyed the private island, shopping, and food at the Renaissance. Yesterday we switched hotels to The Marriott Stellaris on Palm Beach. As we got off the elevator, there was a desk for a timeshare presentation. As separate Marriott rewards members my parents and I both wanted to take part to earn the points. We asked "How many points do you get? "20,000".  In addition, you also got a bottle of Aruba aloe lotion, which I love.  My parents first signed up and got their appointment and lotion.  When it came time for me to sign up, I was told I would not be able to get a bottle of the Aruba lotion because I was staying in the same room as my parents. I reminded her that I was a Marriott card holder myself. She said, "No, I can't. I'd be committing fraud and I don't want to do that."  Next, she asked me if my husband was here and I said, "No" and she said he had to be here for me to go on the presentation. I then told her he had died (passed away unexpectedly last January at 33 years old, I did not give her these details as they were not necessary). Then she told me I could only get 10,000 points and wanted to know his date of death (none of her business). This woman also belittled the length of my stay (6 days). Her voice and body language was full of negative criticism and disrespect. I decided to forget about the timeshare presentation. I came here to Aruba because I needed to get away from everything I have gone through and needed to relax and get a positive perspective on life . I am now upset and angry at the way I have been treated and out 20,000 points. most importantly, I now have been robbed of the peace and relaxation that I had come to find at this expensive, high clasS resort (category 9).

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Palm Beach, Aruba Marriott Hotels & Resorts Aruba Marriott Resort & Stellaris Casino
Palm Beach, Aruba Marriott Vacation Club Intl Marriott's Aruba Surf Club
Palm Beach, Aruba Marriott Vacation Club Intl Marriott's Aruba Ocean Club
Aruba
  • Re: Never have been treated like this before....disgusted
    peymanagement Platinum
    Currently Being Moderated

    Sorry to hear of your troubles and thank you for sharing with us. If you look back on other posts you will find that this is a common theme of people on short vacations disillusioned by bad experiences on time share promotions. I am also sorry to hear of your loss.

     

    I suspect that the best thing that happened here is that you did not go on to the presentation. Over the years I have got sucked into three such presentations, one at Wyndham, one at Hilton, and one with a private resort. They were all the same, too long, high pressure, uncomfortable to collect the prize and endless follow-up. Now I do not have anything against time shares or interval ownership or what ever they call it these days, but if one is to want to make the commitment in such a scheme, they need to do their homework, their business case not dissimilar to buying a house or a new car.

     

    By the way it is not the hotels fault, these people do not work for the hotel.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Never have been treated like this before....disgusted
      aje5837 Silver 1 Reviews
      Currently Being Moderated

      TThanks for your response but I'm not on a timeshare promotion here. I'm staying at the Marriott Stellaris Resport and staying in Aruba for 8 days.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Never have been treated like this before....disgusted
        peymanagement Platinum
        Currently Being Moderated

        I think that I understood you,

         

         

        "As we got off the elevator, there was a desk for a timeshare presentation. As separate Marriott rewards members my parents and I both wanted to take part to earn the points. We asked "How many points do you get? "20,000".  In addition, you also got a bottle of Aruba aloe lotion, which I love." My comment was not related to the hotel itself, but to the time share offering inside the hotel which is fairly common at resorts. My point is it is not worth taking these offerings for the points. If I got your post incorrect please disregard. Good luck.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Never have been treated like this before....disgusted
        phctourist Platinum 20 Reviews
        Currently Being Moderated

        Nevertheless, the treatment that you received was from the timeshare promoter.  If I said what I think of people in that industry, I might be sued for slander, or worse.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Never have been treated like this before....disgusted
          jerryl Platinum 2 Reviews
          Currently Being Moderated

          I agree with you . I have sat through a time share presentation twice( to get a couple of free nights) . both times I knew I had no intention of buying anything and was told it would take no more than 90 minutes. in both cases I must have said no ten time but they kept sending me to a higher person . It was worse than buying a car . I learned there is no free lunch . But also sorry for your inconvenience

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Never have been treated like this before....disgusted
          boomer Platinum
          Currently Being Moderated

          Remember - It's not slander if what you say is true!  ;-0

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Never have been treated like this before....disgusted
    seatexan Platinum
    Currently Being Moderated

    aje5837 I don't know if it would help, or maybe it would give you more piece of mind, if you spoke to the hotel manager. Did you get her name? I don't know the terms and conditions of timeshare presentations and how points are distributed.  I would not think it even mattered when your husband passed. I am so sorry that was brought up.

     

    6 days is a good break! at least I think so and no matter how long or short someone's say is, they should still be treated with respect.

     

    I hope you are able to find some peace there and that you don't have to see that person again.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Never have been treated like this before....disgusted
      aje5837 Silver 1 Reviews
      Currently Being Moderated

      Thanks! I did go and see a manager and told her what happened. I'm not sure what will happen, but it was the right thing to do. No one should be treated like that.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Never have been treated like this before....disgusted
      aje5837 Silver 1 Reviews
      Currently Being Moderated

      The manager called and apologized yesterday. She said she had a gift for me for the upset. The gift was a bottle of water and a shirt that said "Got Points?"in a vacation club bag.  I have to say I was insulted at the shirt because I wanted points!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Never have been treated like this before....disgusted
        seatexan Platinum
        Currently Being Moderated

        I had to laugh at that. I don't know if I personally would have been insulted but I would have been like, "Oh! C'mon!"  Was the bag a canvas tote? Those are at least nice! 

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Never have been treated like this before....disgusted
        peymanagement Platinum
        Currently Being Moderated

        Geesh that is weak. You would think that the manager would do something that at least looked like they made an effort.

         

        I made a complaint one time at Trump in San Juan one time and I was sent up some fruit and a half bottle of rum.

         

        I would think the number one rule in customer service is "Don't make it worse"

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Never have been treated like this before....disgusted
          hassmh Gold
          Currently Being Moderated

          Somewhat ironical as Ritz-Carlton is tied to Marriott: I just read an article last night, I believe on forbes.com but I can't find the link right now, about customer service at Ritz-Carlton which stated their policy is to encourage their employees to use up to $2000 to solve a customer's problems.

           

          It sounds like this manager at Marriott does not have any similar policy, spending $20, if that, in a way that devalues, dare I say belittles, the customer. Makes one wonder how such a person gets a "manager" position!

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Never have been treated like this before....disgusted
    AndrewT Community Manager Marriott Associate Member
    Currently Being Moderated

    So sorry to hear this, aje5837,

     

    Please send me a direct message with your Rewards number along with the reservation number of this stay so that our team can look into this for you.

     

    Thank you

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Never have been treated like this before....disgusted
    aje5837 Silver 1 Reviews
    Currently Being Moderated

    image.jpg

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Never have been treated like this before....disgusted
    clebert Platinum 21 Reviews
    Currently Being Moderated

    aje5837, I have been told I can't attend those $^#& presentations without my Spouse, too.  It's ridiculous.  One person can certainly purchase a timeshare as a single person or as part of a married couple.  Geez. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Never have been treated like this before....disgusted
      phctourist Platinum 20 Reviews
      Currently Being Moderated

      The predators that make these presentations, have found that they can identify the weaker member of the couple and make the sale,, in some cases.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Never have been treated like this before....disgusted
    renaissanceman1944 Platinum
    Currently Being Moderated

    I know many people in my life who cannot pass up the free giveaways that one gets to endure the dreaded timeshare hard court press but I am not one of them.  In my humble opinion, 20000 points is not worth my time when I am enjoying my vacation and trying to relax.  That being said, I have a buddy who has this timeshare dance down to a science.  You schedule your appoint for the last appointment of the day, preferably on a Friday.  The sales person is usually shot from a day of rejection and is looking to get to Happy Hour.  My buddy enters the meeting and basically tells them he has no intention of buying anything and if needed can spend hours stringing them along if that is what it takes to get whatever prize they are offering.  9 times out of 10, the salesperson just says take the prize and go as they want to get out of there as much as my buddy does.  It really works and he very rarely spends more than 20 minutes listening to the sales pitch.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Never have been treated like this before....disgusted
      peymanagement Platinum
      Currently Being Moderated

      Ridiculous, best thing is not go if you have no intention of buying.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Never have been treated like this before....disgusted
        renaissanceman1944 Platinum
        Currently Being Moderated

        Like I said I never waste my time with these presentations.  My friend however likes to give it to them like they give it to the people they are trying to pressure to buy.  My vacation time is much to valuable to waste to sit around and be pressured into doing something I do not want to buy.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Never have been treated like this before....disgusted
      aje5837 Silver 1 Reviews
      Currently Being Moderated

      THe story about your friend made me laugh. He has a great idea with going to the last presentation on a Friday. It sure beats the 60 minutes my parents spent there. We may need to try that sometime!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Never have been treated like this before....disgusted
    clebert Platinum 21 Reviews
    Currently Being Moderated

    I'd think the least they could do is send the Aloe lotion.  It's good stuff. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Never have been treated like this before....disgusted
      boomer Platinum
      Currently Being Moderated

      I spoke to the guy at the Stellaris lobby and heard his pitch about attending the presentation, I told him that I would think about attending one.  I got the aloe and a few other things just for listening to him for about 5 minutes.  He was really nice and told me that the presentation has changed and is very low key (not sure I believe that).  I am a "points *****" and there were food and beverage credits to be had so was tempted to go to one but figured my time was more valuable.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Never have been treated like this before....disgusted
    coupons Gold
    Currently Being Moderated

    I am so sorry to hear of your loss.  In terms of the TS, we own at the Surf Club and also went to a presentation (we were there for the first three weeks of March. When we checked in at the SC we were given a bag and was told that the Aloe was no longer being offered. The bags were cheaper (although they did give out the Aloe during Jan./Feb b/c the bags had not come in). We were also offered 20,00 reward points.  I think tht you should have reported the person the representative to the MVC located in the Ocean Club as well as calling customer care in Orlando.  The rep should be fired

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Never have been treated like this before....disgusted
      aje5837 Silver 1 Reviews
      Currently Being Moderated

      IM sorry you didn't get the Aruba lotion.  I love it. They did give me a backpack type bag (advertising themselves again). I did get the name and talked to a manager at the Ocean Suites. I didn't know about customer care in Orlando and should call that number when I'm back in the States. Is it a customer care for all MVCs?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Never have been treated like this before....disgusted
      aje5837 Silver 1 Reviews
      Currently Being Moderated

      image.jpeg

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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