I'm in Aruba enjoying a well deserved vacation with my parents. We've been here for 3 days already and have enjoyed the private island, shopping, and food at the Renaissance. Yesterday we switched hotels to The Marriott Stellaris on Palm Beach. As we got off the elevator, there was a desk for a timeshare presentation. As separate Marriott rewards members my parents and I both wanted to take part to earn the points. We asked "How many points do you get? "20,000". In addition, you also got a bottle of Aruba aloe lotion, which I love. My parents first signed up and got their appointment and lotion. When it came time for me to sign up, I was told I would not be able to get a bottle of the Aruba lotion because I was staying in the same room as my parents. I reminded her that I was a Marriott card holder myself. She said, "No, I can't. I'd be committing fraud and I don't want to do that." Next, she asked me if my husband was here and I said, "No" and she said he had to be here for me to go on the presentation. I then told her he had died (passed away unexpectedly last January at 33 years old, I did not give her these details as they were not necessary). Then she told me I could only get 10,000 points and wanted to know his date of death (none of her business). This woman also belittled the length of my stay (6 days). Her voice and body language was full of negative criticism and disrespect. I decided to forget about the timeshare presentation. I came here to Aruba because I needed to get away from everything I have gone through and needed to relax and get a positive perspective on life . I am now upset and angry at the way I have been treated and out 20,000 points. most importantly, I now have been robbed of the peace and relaxation that I had come to find at this expensive, high clasS resort (category 9).
Sorry to hear of your troubles and thank you for sharing with us. If you look back on other posts you will find that this is a common theme of people on short vacations disillusioned by bad experiences on time share promotions. I am also sorry to hear of your loss.
I suspect that the best thing that happened here is that you did not go on to the presentation. Over the years I have got sucked into three such presentations, one at Wyndham, one at Hilton, and one with a private resort. They were all the same, too long, high pressure, uncomfortable to collect the prize and endless follow-up. Now I do not have anything against time shares or interval ownership or what ever they call it these days, but if one is to want to make the commitment in such a scheme, they need to do their homework, their business case not dissimilar to buying a house or a new car.
By the way it is not the hotels fault, these people do not work for the hotel.
I think that I understood you,
"As we got off the elevator, there was a desk for a timeshare presentation. As separate Marriott rewards members my parents and I both wanted to take part to earn the points. We asked "How many points do you get? "20,000". In addition, you also got a bottle of Aruba aloe lotion, which I love." My comment was not related to the hotel itself, but to the time share offering inside the hotel which is fairly common at resorts. My point is it is not worth taking these offerings for the points. If I got your post incorrect please disregard. Good luck.
I agree with you . I have sat through a time share presentation twice( to get a couple of free nights) . both times I knew I had no intention of buying anything and was told it would take no more than 90 minutes. in both cases I must have said no ten time but they kept sending me to a higher person . It was worse than buying a car . I learned there is no free lunch . But also sorry for your inconvenience
aje5837 I don't know if it would help, or maybe it would give you more piece of mind, if you spoke to the hotel manager. Did you get her name? I don't know the terms and conditions of timeshare presentations and how points are distributed. I would not think it even mattered when your husband passed. I am so sorry that was brought up.
6 days is a good break! at least I think so and no matter how long or short someone's say is, they should still be treated with respect.
I hope you are able to find some peace there and that you don't have to see that person again.
Geesh that is weak. You would think that the manager would do something that at least looked like they made an effort.
I made a complaint one time at Trump in San Juan one time and I was sent up some fruit and a half bottle of rum.
I would think the number one rule in customer service is "Don't make it worse"
Somewhat ironical as Ritz-Carlton is tied to Marriott: I just read an article last night, I believe on forbes.com but I can't find the link right now, about customer service at Ritz-Carlton which stated their policy is to encourage their employees to use up to $2000 to solve a customer's problems.
It sounds like this manager at Marriott does not have any similar policy, spending $20, if that, in a way that devalues, dare I say belittles, the customer. Makes one wonder how such a person gets a "manager" position!
So sorry to hear this, aje5837,
Please send me a direct message with your Rewards number along with the reservation number of this stay so that our team can look into this for you.
aje5837, I have been told I can't attend those $^#& presentations without my Spouse, too. It's ridiculous. One person can certainly purchase a timeshare as a single person or as part of a married couple. Geez.
I know many people in my life who cannot pass up the free giveaways that one gets to endure the dreaded timeshare hard court press but I am not one of them. In my humble opinion, 20000 points is not worth my time when I am enjoying my vacation and trying to relax. That being said, I have a buddy who has this timeshare dance down to a science. You schedule your appoint for the last appointment of the day, preferably on a Friday. The sales person is usually shot from a day of rejection and is looking to get to Happy Hour. My buddy enters the meeting and basically tells them he has no intention of buying anything and if needed can spend hours stringing them along if that is what it takes to get whatever prize they are offering. 9 times out of 10, the salesperson just says take the prize and go as they want to get out of there as much as my buddy does. It really works and he very rarely spends more than 20 minutes listening to the sales pitch.
Like I said I never waste my time with these presentations. My friend however likes to give it to them like they give it to the people they are trying to pressure to buy. My vacation time is much to valuable to waste to sit around and be pressured into doing something I do not want to buy.
I spoke to the guy at the Stellaris lobby and heard his pitch about attending the presentation, I told him that I would think about attending one. I got the aloe and a few other things just for listening to him for about 5 minutes. He was really nice and told me that the presentation has changed and is very low key (not sure I believe that). I am a "points *****" and there were food and beverage credits to be had so was tempted to go to one but figured my time was more valuable.
I am so sorry to hear of your loss. In terms of the TS, we own at the Surf Club and also went to a presentation (we were there for the first three weeks of March. When we checked in at the SC we were given a bag and was told that the Aloe was no longer being offered. The bags were cheaper (although they did give out the Aloe during Jan./Feb b/c the bags had not come in). We were also offered 20,00 reward points. I think tht you should have reported the person the representative to the MVC located in the Ocean Club as well as calling customer care in Orlando. The rep should be fired
IM sorry you didn't get the Aruba lotion. I love it. They did give me a backpack type bag (advertising themselves again). I did get the name and talked to a manager at the Ocean Suites. I didn't know about customer care in Orlando and should call that number when I'm back in the States. Is it a customer care for all MVCs?