25 Replies Latest reply: Apr 6, 2016 4:29 PM by iahflyr RSS

Member Offers Not So Friendly

iahflyr Platinum 26 Reviews
Currently Being Moderated

Here is a random date I picked for the Fisherman's Wharf San Francisco Hotel | San Francisco Marriott Fisherman's Wharf checking out rates and found a very interesting Member Offer.  Keep in mind New – Members Now Get Our Lowest Rate When Booking Direct when you check out just how friendly these offers might be or NOT at the hotel site.  Click on the "Member Offers" tab for an example of how Reward Members are getting treated at this place:


Anyone else find this to be a great deal other than myself?


Hello nathalie, carat, melissaerb, lindseyh, AndrewT and KatieC, what is Marriott trying to tell us loyal members anyway?  How does this type of thing continue to get past a simple proofreading of what is posted on a hotel site or is this yet another in the growing list of glitches with the IT Department corporate wide? 


I would be embarrassed till the cows come home if I was the GM of this property after having that rate show up.  And to think this is a property which we have stayed at a great number of times over the last 14 years or so, not at that rate I won't be.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
San Francisco, California, USA Marriott Hotels & Resorts San Francisco Marriott Fisherman's Wharf
  • Re: Member Offers Not So Friendly
    seatexan Platinum
    Currently Being Moderated

    We can't click the link to be directed anywhere...

     

    But I did pick a random date...

     

    • Check in:Friday, April 22, 2016
    • Check out:Wednesday, April 27, 2016
    • Room(s): 1

     

    $712.00 Per night: Marriott Rewards Member Retail Rate

    4,222.30 USD


    No thanks!


    I'll take the $299 STANDARD RATE.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Member Offers Not So Friendly
      iahflyr Platinum 26 Reviews
      Currently Being Moderated

      Good catch youngster, I had to remove the link as it was all hosed up.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Member Offers Not So Friendly
        peymanagement Platinum
        Currently Being Moderated

        IAHFLYR Is this implemented yet? I got a rate of 3 dollars lower than the standard rate at a local hotel but I thought this was not starting until April.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Member Offers Not So Friendly
          bejacob Platinum 38 Reviews
          Currently Being Moderated

          The "new" member rates don't kick in until April 11. What exists now shouldn't be confused with the roll out of the new program.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Member Offers Not So Friendly
          iahflyr Platinum 26 Reviews
          Currently Being Moderated

          I've seen it on and off at places, mostly off.  But this particular instance it is off the charts silly.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Member Offers Not So Friendly
            peymanagement Platinum
            Currently Being Moderated

            Yes these rates have always been there and in some cases ridiculous, but on my recent deposit to the Casinos of Nevada, I got a lower rate at the Ren on the members rate and got a bonus of 25000 points for my five day stay. That is more than I can hope for on my megabonus.

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: Member Offers Not So Friendly
              iahflyr Platinum 26 Reviews
              Currently Being Moderated

              Recently when I've seen them most offer a slightly lower rate and some bonus points as you mention.  But this Wharf rate is just making me scratch my head thinking how does that happen??

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

              • Re: Member Offers Not So Friendly
                peymanagement Platinum
                Currently Being Moderated

                Yes.

                (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

              • Re: Member Offers Not So Friendly
                pluto77 Alumni Steward Platinum 25 Reviews
                Currently Being Moderated

                It's not just at the Wharf property.  Check out some more SF properties and you will see the same thing.  Regardless of their latest marketing - um, book direct 'strategem', which hasn't kicked off yet, I don't understand why Marriott does this either (offers Marriott Rewards member rates at over 4x the standard rate.)  In what universe would anyone ever enjoy seeing that 'offer'?

                (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Member Offers Not So Friendly
            seatexan Platinum
            Currently Being Moderated

            Even if this is not part of the new roll out offers, it is pretty absurd!

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: Member Offers Not So Friendly
              peymanagement Platinum
              Currently Being Moderated

              SeaTexan, is that gold star new, I kind of remember you being silver. If so congrats.

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

              • Re: Member Offers Not So Friendly
                seatexan Platinum
                Currently Being Moderated

                Thank you! but I didn't really earn it yet. They bumped me up for 3 months and offered me the "challenge" automatically.  I won't meet it (6 stays in 3 months). HOWEVER my upcoming trip to New York was going to get me Gold anyway .  So while I was going to be VERY close, it's awesome that I will already be gold when I get to NY and keep it after my 6 nights there.

                (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                • Re: Member Offers Not So Friendly
                  peymanagement Platinum
                  Currently Being Moderated

                  Great! I had the same thing happen to me on a trip to Calgary.

                   

                  On here gold is everything. I have been fortunate to maintain plat by the skin of my teeth for the past three years, but plat really only allows us to hold our noses up a little higher.

                  (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Member Offers Not So Friendly
    muppetwrangler Platinum 8 Reviews
    Currently Being Moderated

    Interesting.  I put in a one night stay for April 20, and there's a King room available for a standard rate of $749.  No AAA rates, no member rates, just the standard rate.  Has to be a glitch, or is there a big event happening in the city?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Member Offers Not So Friendly
    deannad Community Manager Marriott Associate Member
    Currently Being Moderated

    Great question, thanks for asking IAHFLYR! While the functionality for Member Rates appears today for some properties, you will start seeing discounted Member Rates starting April 11th. We recommend waiting until the 11th for the full rates to be displayed. Thanks for inquiring, and sorry for any confusion this may have caused.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Member Offers Not So Friendly
      iahflyr Platinum 26 Reviews
      Currently Being Moderated

      deannad it's not confusing it is more insulting to see this.  I will wait for the April 11th roll out, but in the meantime does Marriott wish to continue to show the world this type of stuff or rather fix it?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Member Offers Not So Friendly
        jerryl Platinum 2 Reviews
        Currently Being Moderated

        I have had it happen a couple of times when a hotel is busy and you check the rate and it is like 700 when it should be 200 or less. usually I keep checking back and the rate seems to normalize. Not defending and it is strange

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Member Offers Not So Friendly
    painedplatinum Platinum 2 Reviews
    Currently Being Moderated

    The "Member Retail Rate" is a new category to me. I've seen Marriott Rewards rates, but not a Retail offering. I'll bet that is the name for the secret rate coming our way.

     

    Like all of the other "special" rates, someone will need to monitor and update at the hotel level or these type of insulting rates will kinda ruin it, don't you think?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Member Offers Not So Friendly
    Sledchick Platinum 9 Reviews
    Currently Being Moderated

    This morning I was booking a one-night stay in Massachusetts for a Saturday night in June.  The Courtyard property listed the AAA rate at $142 and the Member Retail Rate as the same.  I thought, why even bother offering a Member rate?  If it included breakfast I'd be thrilled, but alas, the breakfast rate was $169.

     

    So this is an experiment.  I booked the Marriott Rewards Member Retail Rate and will continue to check rates until day of arrival (as I always do).  We can all agree that there should be some benefit for Rewards members to book the MRMRR, and we hope it would be either a better rate than what Joe Schmo can book or something included, like breakfast.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Member Offers Not So Friendly
      muppetwrangler Platinum 8 Reviews
      Currently Being Moderated

      I just ran across this myself.  I'm looking at various properties for our upcoming road trip, and the Member Retail Rates are the same as the standard rates.  It makes no sense.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Member Offers Not So Friendly
        Sledchick Platinum 9 Reviews
        Currently Being Moderated

        Well since this is something new, I'm fully expecting them to make it worth our while to book that rate!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Member Offers Not So Friendly
        lindseyh Community Manager Marriott Associate Member
        Currently Being Moderated

        Hey all! The rate that you are seeing now will change on April 11th. You'll then be able to see the full list of discounted Member Rates, so we recommend checking the rates again at that time.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Member Offers Not So Friendly
          iahflyr Platinum 26 Reviews
          Currently Being Moderated

          lindseyh,

           

          I'm not trying to be difficult, but why leave these silly abnormal rates up there for the world to see rather than notifying the hotels and having them removed until April 11th or maybe you folks have done that?  It really looks very poor in my opinion of Marriott.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Member Offers Not So Friendly
    iahflyr Platinum 26 Reviews
    Currently Being Moderated

    I am still seeing all these crazy rates under "Member Offers" at hotels all over the place.  Can't wait to see how it all comes out on April 11th!!!  Anyone believe it will be straightend out?  Don't hold your breath. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Member Offers Not So Friendly
      peymanagement Platinum
      Currently Being Moderated

      I agree with you........crazy.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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