Has anyone else encountered this new rate structure? I have been trying to make a couple reservations and I find that even when you click on the non-discounted, regular rate, sometimes you cannot get that rate unless you are staying 30 days! This even applies, for example, to the weekend rate that Marroitt has put out so much publicity about: 20% off on the weekend. You click on the rate and you get the msg that you will only get the 20% off if you stay 30 days, and on top of that, the rate goes back to a higher rate every Monday! I have found this situation at a couple of different properites now, and it seems like a classic example of "bait and switch," because the normal hotel guest is not staying 30 days...even though I wouldn't mind a 30 day weekend! I am wondering if others of you have encountered this.
Sounds like a gliche. Consider emptying the cache on your computer and retrying the search. If you are able to duplicate the results, call the Reservations line and report what you are experiencing. IMO, the guest experience starts with reservations, and if it's a frustrating experience, that's not good. Thanks for the heads up.
Thanks for the suggesitons, TJC. It was a bit disconcerting to find, when I was looking for a weekend getaway, that I was going to have to stay 30 days. And then the Marriott reservations screen totaled the "estimated cost," which of course was several thousand dollars! I'd want a real "lost weekend" for that kind of money!
I would call and see (first with the 800 Platinum number and then the hotel) what the deals are. Like the airlines there are plenty of rates out there (you need to qualify of course for the deeply discounted ones like the government one) so don't rely only on the website.
I still think a slider on the website that displays not only all hotels in a region during a time but also displays price points would be helpful to make the Marriott.com site even better.
Good luck and let us all know if you find better rates!
one more time exuse my poor englisch first
and one more time do it your self dont phone
serf you online with marriott.com.
i just have a look in the incroyabble nice
hotel what tjj new york like so mutch
the custom house in boston i have a look for
booking with the 20 prozent, works very good
code F5X from the 31.1 to the 2/2/2010
1 bedroom suite 189 us dollars. i make many ather
hotels more, all works. dont vergette the code no
F5X and you will get your 20 prozent.
its not the first time in my post i right do it yourself
but no answer from the insider.
Thanks for pointing out that the Global Rate Break of 20% off on weekends applies to Marriott's Custom House. Checking, the F5X code brings the nightly rate below $200 (including tax) which is "incroyable" for a 1 bedroom suite in Boston:
Above Left to Right: Separate living/dining area includes a Queen-size sofabed, table, chairs for 4 and kitchenette.
Below Left: Fully loaded kitchenette includes service for 4. Center: Bath. Right: King master bedroom.
Above: The Lounge area offers complimentary coffee/tea and a la carte continental breakfast for a small fee.
Below: 24/7 Fitness Center located on the 25th floor.
Above: View of Marriott's Custom House as seen from South Market on Commercial/Quincy Market on an overcast day early in January 2010.