13 Replies Latest reply: Mar 30, 2016 9:38 AM by taxman193 RSS

Question on earning points for resort fees

taxman193 Platinum 11 Reviews
Currently Being Moderated

This has probably been answered before and you would think after 27 years of traveling to Marriott's I would know this answer but I guess I am not sure. I just got back from a stay at the Marriott Grand Cayman Seven Mile Beach and I used points (well the certificate from the conversion to points for Southwest plus hotel) and of course I am still charged resort fees of $45 a day. I received some points for my stay that I think just relate to the food and beverage purchases but not sure (I have an e-mail to Marriott questioning the points credited because they did not convert to US) if I should receive points on the resort fee.

 

Do you earn points for paying resort fees?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Question on earning points for resort fees
    carat Community Manager Marriott Associate Silver
    Currently Being Moderated

    Hi taxman193.  I am not 100% sure, so I'm taking a deeper look into this now.  I will let you know what I'm able to find out.  

     

    On a side note, how was your stay?  You can't leave the Insiders Community hanging!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Question on earning points for resort fees
    kharada46 Alumni Steward Gold 10 Reviews
    Currently Being Moderated

    taxman193,

     

    This is what the T&C say:

    Charges that do not qualify for Points include taxes applied to the room rate, purchase of Marriott gift certificates or gift cards, purchase of The Ritz-Carlton gift certificates or gift cards, charges for third party-provided goods and services at participating Marriott brand hotels or Ritz-Carlton hotels, and catering or banquet functions charged to the guest room account.

     

    Note: At The Cosmopolitan of Las Vegas, the only charges that qualify for Points are room rate, (ii) room service food and beverage, (iii) in-room movies, (iv) phone calls, and (v) in-room mini bar purchases. Points cannot be earned on any other purchases at hotel outlets or for hotel services.


    So based off of this, I would say yes since the resort fee isn't a tax.  Especially since the property you stayed at falls under the Marriott brand, where Earn 10 Marriott Rewards points or up to 2 air miles per US Dollar spent on all qualifying charges


    It's too bad "qualifying charges" aren't defined more specifically anywhere.  It would seem fair to have the resort fee earn points since it is unavoidable, but it is said that resort fees are used as a tool to reduce commissions owed to travel agents and what not too, so I wouldn't be surprised if we didn't earn points.  At any rate, I look forward to seeing what our Marriott team comes up with! 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Question on earning points for resort fees
    taxman193 Platinum 11 Reviews
    Currently Being Moderated

    Thanks for looking into this for us carat. I will wait for your answer.

     

    Yes kharada46 I did see this but I looked at some other sites and it appears you may not earn points on resort fees but I'm not sure. I should look back at some other resorts I have stayed at to see. I would like to get an official answer especially since it appears I was not credit with points for the resort fees on this last trip.

     

    I see no reason why we should not earn points on these fees except if they say it was not a part of the "room rate" and not part of other qualifying purchases such as food and beverage.

     

    Who knows. ...

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Question on earning points for resort fees
      carat Community Manager Marriott Associate Silver
      Currently Being Moderated

      Hi taxman193I was able to find out that taxes and additional fees, including resort fees, are not eligible for Points earnings.  Let me know if you have any additional questions about this, or if you'd like me to take a look into the breakdown of the points you've earned.


      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Question on earning points for resort fees
        jamesdean Platinum 1 Reviews
        Currently Being Moderated

        Oh and you had to bring up those "resort Fees"....me no likes..LOL

        Mostly never use the so called resort perks being solo and on business, but if I did, no problem..

        JD

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Question on earning points for resort fees
        vertol46 Platinum
        Currently Being Moderated

        Hi, carat. Thanks for replying to taxman193's question. The terms & conditions do not say "taxes and additional fees" but merely "taxes applied to the room rate, purchase of Marriott gift certificates", etc. Will you please clarify for us? Where do we find that "additional fees" are not qualifying charges? I'm considering booking the same resort and am interested to know the answer.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Question on earning points for resort fees
          carat Community Manager Marriott Associate Silver
          Currently Being Moderated

          Looking into additional clarity now and will share with you all as soon as I've received it.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Question on earning points for resort fees
        kharada46 Alumni Steward Gold 10 Reviews
        Currently Being Moderated

        Thanks carat!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Question on earning points for resort fees
        taxman193 Platinum 11 Reviews
        Currently Being Moderated

        Thank you so much for finding the answer. You guys are the best !

         

        Now about the answer (realizing that you are just the messenger) .. That is just unbelievable to me. What are resort fees other than just an additional room charge. In fact, Marriott can simply lower the cost of the actual room rate and instead increase the resort fees to avoid crediting additional Marriott points and to make it appear that the room is cheaper then it really is. As vertol46 said, I don't even see the "additional fees" in the Terms and Conditions so not sure how they justify saying we do not earn points on resort fees.

         

        I bet a lot of people didn't realize this. Thank you again for answering the question.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Question on earning points for resort fees
    kharada46 Alumni Steward Gold 10 Reviews
    Currently Being Moderated

    Well taxman193, apparently the resort fee doesn't earn us points.  Just as I feared, it's used as tool to not only reduce commissions paid to travel agencies, but also reduces points to us! 

     

    This is in stark contrast to Hyatt Gold Passport, which states:

    5. Hyatt Gold Passport members may receive Hyatt Gold Passport points on Eligible Incidental Charges, even when paying Ineligible Rates. Five Hyatt Gold Passport points will be awarded for each whole U.S. dollar or U.S. dollar equivalent, paid by a member for Eligible Incidental Charges that are charged to the member's room. "Eligible Incidental Charges" vary on a hotel-by-hotel basis, but generally include Resort Fee, food, beverage and lounge expenditures (except at outlets not operated by the hotel) and other charges such as laundry, dry cleaning and telephone. Hyatt Gold Passport points will not be awarded on alcoholic beverage purchases in certain jurisdictions/countries. Hyatt Gold Passport points are not awarded for retail outlet charges, service charges, taxes, casino charges, incentive travel awards, gratuities, pay-per-view in-room movies, gift certificates/gift cards, or vouchers, unless specified in a specific promotion or for services provided by outside vendors. Hyatt Gold Passport points will not be awarded for taxes or function room charges charged to member's room. When staying at a Hyatt Residence Club resort, Hyatt Gold Passport points will be awarded for Eligible Incidentals incurred at a nearby Hyatt location when charged back to guest folio.


    Though, in all fairness, GP only awards 5 pts/$ versus the 10 with MR. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Question on earning points for resort fees
      taxman193 Platinum 11 Reviews
      Currently Being Moderated

      Interesting that the Hyatt credits points for resort fees and Marriott does not. I just don't understand it. You receive points for room charges but not the resort fees which is actually just an additional cost of renting the room? Crazy and completely unfair. So now, not only do I not receive any Platinum benefits since I have to pay resort fees for wifi which I would get anyway but in addition, I do not receive Marriott rewards points for the resort fees. Not happy.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Question on earning points for resort fees
    lindseyh Community Manager Marriott Associate Member
    Currently Being Moderated

    Hi everyone! We're still doing some digging into this, but we were able to confirm that resort fees are not counted as eligible charges for Marriott Rewards credit.

     

    We'll follow up once we've learned more!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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