Newer Gold Elite member here and I booked a week in Cancun at the JW on points. The customer service rep told me not to expect a club level upgrade but he would be surprised if I didn't get upgraded. Has anyone ever stayed here and been upgraded? Is there anything i can do to try to procure it? thanks
Welcome to Insiders Ryan and a good question.
As one who has stayed at the JW Cancun and bought the upgrade to Club 91, pretty sure there will not be any complimentary upgrade to the Club. The Club 91 offers food throughout the day and at least at our visit was pretty good food and the service was impeccable. I don't see them offering upgrades other than using points or paying for it.
If you were thinking of spending money/points to upgrade the room we had was huge with balconies overlooking the beach at the end of the hotel wings.
You also should ask yourself do you want to eat in the Club or venture out for the local dining experiences? If you want to remain on site you may want to upgrade. It is a nice option to have.