8 Replies Latest reply: Mar 2, 2016 11:16 AM by suzysharp RSS

Marriott Vacation Club Purchase Issues

suzysharp Platinum
Currently Being Moderated

Hey all-

     I'm wondering if any one else has encountered a situation like this. A year and a half ago I received one of those MVC offers for rewards people to come stay and sit through a sales presentation for a steep discount. We did the sales presentation and purchased the encore package to come back a year later. Last month we had our encore and sales presentation and decided to purchase. Instead of it being my husband and I who purchased it was my mom and I. We did all the contracts as my mom and I and everything seemed fine. Then I received an email addressed to my husband and I so I responded and questioned about the names, no response. Then we received our welcome packet and cards with you guessed it, my husband and my names on it. I called our Sales rep who had no clue why this mistake happened but promised to get back to me and correct this. That was over 2 weeks ago. Last week our Vacation Specialist called to see if we wanted to start planning, we explained the issue and she was stunned but promised she would look into it and get this corrected. I don't understand why it is so hard to get names correct when they are on the contract and they have all of our personal info and nothing on my husband. Has anyone ever encountered anything like this? Our contract is set to close in 2 months after our final payment and I want this fixed before then. Any advice or suggestions? Thanks!

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Marriott Vacation Club Purchase Issues
    peymanagement Platinum
    Currently Being Moderated

    In my opinion you will get lots of opinions on this on this forum. Mine is talk to a lawyer who specializes in this sort of thing.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Marriott Vacation Club Purchase Issues
    iahflyr Platinum 26 Reviews
    Currently Being Moderated

    Sounds like you've attempted to correct the problem so now it might be time to play hard ball a little if the lawyer idea is not to your liking just yet.

     

    Have you thought about calling the Sales Agent back an informing them again of your displeasure of having not having your Mother's name on the cards and letting her know that you will not be making a final payment or close on the contract until it is corrected? 

     

    It is sad that you much continue to reach out to them after they tell you they will contact you back and do not do so.  I hope this gets resolved soon so you are able to take advantage of your MVC purchase.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Marriott Vacation Club Purchase Issues
    clebert Platinum 21 Reviews
    Currently Being Moderated

    Did your transaction have a closing agent?  We had one who was a different person than the sales agent.  That might be the person to contact as you'd presumably want to and will have time to straighten things out before the closing. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Marriott Vacation Club Purchase Issues
    clebert Platinum 21 Reviews
    Currently Being Moderated

    PS - Where did you purchase?  If it was Ko Olina, I can DM you the contact info for the closing agent we had there, assuming she is still around.  Also I don't think having the wrong names on the cards will prevent you from using the MCVI.  Nobody ever seems to ask for our card during check in.  We book everything either online or over the phone, then just show up and get our room keys.  I have used MVCI points while traveling by myself or with people other than my joint owner and MVCI doesn't seem to care.  However, if you want to do another presentation for more points, then you need both owners there to qualify.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Marriott Vacation Club Purchase Issues
      suzysharp Platinum
      Currently Being Moderated

      We purchased at Palm Beach Shores. Everything was completed with our sales person. If you can send me the info for the closing agent that would be great. Thanks

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Marriott Vacation Club Purchase Issues
    lindseyh Community Manager Marriott Associate Member
    Currently Being Moderated

    Oh man, sorry to hear you're having so much trouble getting in touch with someone, suzysharp. I'll look into whether the mix-up with the names should pose a problem for you. Also, if you'd like, you can send me a private message with your contact information and I can see if I can get someone to reach out to you about this.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Marriott Vacation Club Purchase Issues
      suzysharp Platinum
      Currently Being Moderated

      Thanks Lindsey! I just sent you a message

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Marriott Vacation Club Purchase Issues
    suzysharp Platinum
    Currently Being Moderated

    Thanks all for your suggestions. Hats off to Lindseyh for being super awesome and helpful!! I just received a call from MVC and they were able to correct the issue. It apparently stemmed back to a lead card from my husband and I purchasing the encore package.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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