Many months ago, I declared my intention to leave Insiders. This was not a reflection on the service standards of Marriott Hotels, but rather that I was not happy at the way the Insiders forum was going. However, I have missed the banter, and wonder if you will all accept me back. I will explain why it has taken me so long in a minute.
But firstly, can someone help me with some computer housekeeping? I have “lurked” on the site for quite a while now, and suddenly I am getting a continuous symbol in the middle of the page. Like a black box with a timer, but it is constant. I can’t get rid of it. I am not getting this on any other site, only Insiders. Can someone explain what it is and how to get rid of it?
For my first return post, I want to share with you just how wonderful Marriott has been. The last 2 years have been a nightmare for us. Because of medical issues, we have been unable to travel much, and certainly not outside the UK. For many months we could not go away at all because of hospital visits, operations, etc. Eventually the situation became much brighter, and we were able to take trips away from home in the UK. However, any trip requires a quantity of medical supplies to be delivered by a specialist company. I won’t give the details – no-one wants to hear about other people’s medical history – but just let us say it could easily be a logistical nightmare without the co-operation of the hotel.
I should also say that, due to our lack of travel, our status is now Silver, and is likely to stay Silver. I think it is important to point that out, to show that the treatment we received was not due to being of high Rewards status.
Our first attempt at travel was to York Marriott last August, where we have been known for years. I contacted them in advance about the supplies, and explained what was required. They were fabulous! The delivery went without a hitch, and the supplies were ready and waiting in our room. We also noticed the furniture had been rearranged from the normal layout. We later found out that the hotel had never had anyone staying with the same medical condition, so one of the senior members of staff looked it all up, and then acquainted other senior staff, so they were aware in case of problems. He also rearranged the furniture to make the room layout easier for our particular requirements. I call that going over and beyond anything we could have expected.
Throughout our stay we were treated with consideration without being over the top. We couldn’t have been more impressed.
So we decided to go to our favourite London Marriott, West India Quay, for our usual 5 nights in November. brightlybob knows our high opinion of this hotel, and we were not disappointed. I booked a studio suite, then contacted the hotel about the medical supplies. They were marvelous, and immediately upgraded my booking to a Curve Suite “to give you more space for your requirements. As a regular loyal guest, that is the least we can do.” When we arrived we were welcomed as returning friends, the medical supplies were ready and waiting in our suite,and throughout our our entire stay nothing was too much trouble for anyone, and we felt truly pampered.
Every member of staff we encountered was excellent. When we left, the Guest Services Manager made a point of coming to see us, and we passed on our sincere thanks, and said we hoped to return this May, as the staff had made our stay so easy in our particular circumstances.
So, after Xmas, we decided to book for 5 nights in May. We had sufficient points and decided to use those. But we didn’t want a standard room, and were totally prepared to pay for an upgrade to a suite, as we would pay no more than the cost of a standard room to upgrade our points. I contacted the hotel, saying I could see from the web site that we could upgrade to the next tier up for £65 per night with our points, but that was all we could do on line. I asked how much per night we would pay to upgrade a points booking to a Suite, and how we would go about making that booking, as we couldn’t do it on line.
I was told to make the booking on line, with the fee of £65 per night to upgrade to the next tier and let them know the confirmation number. This I did, and you wouldn’t believe the deal that the hotel came back with. I am not mentioning any names, as I don’t want any member of staff to be reprimanded for being too generous.
Some people on Trip Advisor indicate that this is a business hotel. Yes, there are naturally business people staying given the location, but there are also a good number of private guests, such as ourselves. We have never felt that there is any bias towards business or private guests. We have always been treated as individuals, and appreciate the personal touches shown towards us very much.
We can only say that West India Quay and York, and especially the staff, always exceed our expectations.
Thankyou @phctourist.. I guess the medical thing is very British. As brightlybob will probably confirm, there are 2 distinct sorts of Brits healthwise. Those that go on, and on, and on and on .................................. about their health issues, and those that don't like to talk about it. I guess I am in the latter group.
But I will certainly say more if I feel able to, as I know there are good people on here.
Sure, there's nothing wrong with Silver Elite, except you can't access the overcrowded CL, you can't get your guaranteed upgrade to the same room (but it's special because it's nearer the CL!), and biggest of all, you don't have the right to complain about the lack of perks being Silver because us bottomfeeders can't expect any real perks!
"...you don't have the right to complain about the lack of perks being Silver because us bottomfeeders can't expect any real perks!"
Edit: ...you don't have to complain about the lack of perks being Silver because us bottomfeeders can't expect any real perks!
That in and of itself is another real perk! Life is good at the bottom of the water column!
Thanks foxglove. Yes, the whole point of my post was to say how wonderfully Marriott has treated me in the UK. My loyalty not only to the brand, but to individual hotels, has been recognised in the best way possible. My Elite status was secondary to them, which was wonderful. As to being silver, I really have no problem with it. I haven't earned Gold because of not staying enough, and that is perfectly fair. York doesn't have a CL, and I always have a suite at West India Quay which automatically has lounge access. So all I am really losing is 5% bonus.
I would far rather be treated as wonderfully as I have been than get a few more points.
You don't need anyone's permission to join back in, but if it makes you feel good, then - granted! Welcome back! Now get you're butts, along with any necessary medical supplies, down to Houston in mid-September, so we can get a good look at you, buy you a beer and give you a hug, Bug. Yes, we care!
And wonderful report regarding Marriott's excellent treatment. More to come, we hope!
Thankyou for the welcome pluto77. Sadly we will not be able to get to Houston, but we appreciate the invitation! Yes we hope for more excellent Marriott treatment. They really have been wonderful.
Hi Tommo781, we’re glad to have you back! Love hearing that our team went out of their way to make sure you were comfortable during your stay. It really shows how appreciated you are as a frequent traveler! We’d like to encourage you to share these stories in our Elite Stories Section:
Not sure about the timer you’ve mentioned, this is the first we're hearing of it. Would you mind sending me a private message me with a screen shot of what you're seeing?
Again, welcome back!
I want a proper welcome back response NOW! Oh wait, I have yet to officially welcome you back.
Hey Tommo781 WELCOME BACK and hope all the medical issues are well behind and you are able to enjoy hanging out with us not so normal rabble rousers!!!
Thankyou IAHFLYR Yes, good to be back. It has been a horrendous time, but we are on an even keel now. Life is totally different, but we do have a life, and can get around a bit now. The alternative was ...............
Welcome back Tommo781! I've been wondering where you've been! Glad to have you back!!
Tommo781... No need to welcome you back, you never left. We are a broad church here, except of course those of non-churchy persuasions... And of course the girlies such as SeaTexan and pluto77 aren't broad at all, not that I'm saying bejacob is fat, nor you misterchk, or phctourist...
Oh, heck, well this corpulent, balding, non-churchy, whiney Brit joins everyone else in welcoming you back!
Phew, I think I just about got away with that, didn't I IAHFLYR?
On brightlybob. How I've missed my fellow Brit!
I think you got away with it admirably . It could have been a lot worse. You could have mentioned the Pope and a certain US politician.
Anyway, I have told you about WIQ before. I hope you are impressed with the treatment we are getting from them. At 35,000 points a night still, it has to be one of the best deals for points redemption in the UK. I am going to send you a PM about a huge coincidence that happened there. No secret, but it won't mean anything to anyone else, so I may as well PM you.
brightlybob Well my mind might be broad.... But I'm not an expert in anything.
Tommo781 glad you are here. I had no idea until joining that Marriott had such a following and wonderful loyal members. I wasn't alone in my love for the brand.
The knowledge from this group of people has been of great value to me.
Hi SeaTexan and thankyou. Believe me, after our unexpected life traumas in the last couple of years, Marriott in the UK have been wonderful, and totally exceeded our expectations, even though we have been loyal to the brand.
Good to see you back on the forum and thank you for sharing your experience's here.
Regarding Silver status sometimes you get better customer service because they want you to persue the higher levels. I've seen that on other points programs as well.
Regarding the top tier's; the adage "I'm entitled to my entitlements" starts to wear a bit thin after awhile.
Thankyou jamesdean Cool user name and picture!! Respect.
I agree with you about status. We were Gold, but our circumstances changed, and we slipped back to silver. So what? The hotels we use here in the UK know us and treat us like royalty - simply because we are loyal to them. The Marriott in York knows we always stay there when we are in York, so if we haven't been for a year it means we haven't been able to get to York. The same with West India Quay in London.
So yes, the entitlement argument is not the be all and end all. The thing is, both the hotels I have mentioned - although absolutely and entirely different - know us and look after us wonderfully. It means a huge amount to us.
HI Tommo738- I'm fairly new, so I don't know why you left, but welcome back! Sorry you have been dealing with medical issues. I don't post much, but I really enjoy the information and interesting conversations the insiders get into. Looking forward to your pearls of wisdom.....
Yes..Welcome Back Tommo781! Good to see old friends make their way back to Insiders.
Yes, Yes, Yes!
Welcome back Tommo781!
Why not think about "Hosting" a MRI event is you wonderful town?
Thabks jerrycoin I honestly don't think we are up to hosting an event just yet. The organisation would be too taxing with how things are at the moment. We are taking "baby steps" and getting on a lot better. But who knows what the future may hold. One day we may well be up to doing it.