I've heard of some people not quite making the nights to keep their plat status, but were renewed anyway. Then I heard something unbelievable today: a guy who only had 39 nights last year, but was renewed as plat anyway!
Funny thing is I had the same number of nights last year. Can I expect to get renewed as plat? If not, should I call and ask for it since someone else apparently did? I don't see any reason why the guy would lie.
Yes, the guy was telling the truth. Since they have your profile, I think it is a bit of very sensible marketing. Why hack off a customer who is highly committed but may not quite fit the criteria this year. it has happened to me. Result? I keep on using Marriott because they clearly said ' they value me'.