Note from your Community Managers: For all inquires and requests regarding Status Challenges, please refer to the following thread:
I recently joined the Marriott Rewards and have been a Hyatt Diamond, Hilton Diamond, and SPG Platinum member. I travel every week and over 80% of my time. I thought it would be a good idea to join the Marriott community and found out about status matches from my colleagues. When I called the services line, I was offered a silver challenge and told that I could call back to get the Gold or Platinum after I complete my silver challenge.
After the first week, I was able to complete my silver challenge and called the service line to sign up for the Gold or Platinum, and I was informed that i was not able to even through it was their fault for telling me I could do so anyways. I have 26 standing reservations with them right now. I am disappointment at their customer services and lack to backup their word.
I will be going back to my other hotel chains where I will be valued as a customer and not misled.
Hi elitestatusdisappointment, so sorry to hear about this frustrating experience. We'd love to look into this for you. If you could send us a direct message with your Rewards number, we can get started.