In recent months we have all seen these people show up on Insiders. They come in with a complaint, very seldom anything positive and want to know who to file their complaint with and BAM, gone.
Are they taking up some really good screen names, probably not?
Are they getting any usefulness from Insiders, probably not?
Are they going to provide any travel tips or experiences other than their gripe about Marriott and realize some value from Insiders, not a chance?
Just like some musical acts, one and done.
People, are you not able to think for yourselves and find out who to contact with your complaints such as Customer Service or another avenue?
Does this annoy other Insiders or am I just on a rant before heading out for .50 Wings at the local Irish Pub?
Yes I have not been on here that long but have noticed that too. Sometimes they seem quite irrational. The ones that probably bother me the most are the ones that talk about not getting the same treatment at Marriott as Hyatt or SPG or somewhere else.
Some of their rants and follow-up discussion are entertaining as some of the long time insiders try to set them straight. I guess it is the same on trip advisor and other sites, some people just can not be satisfied.
Have fun at the pub.
Safely back from the Pub on the bicycle after a whole 5 wings, but they are good sized and spiced just right!
It's is quite entertaining alright, wonder what they hope to accomplish by sort of doing a whine and dash act? One would think making a presence may work in their favor in the long term as other Insiders might offer helpful suggestions on how to get more with honey than vinegar. OH well, just a curious question I thought of after reading yet another one and done person btchn about some nonsense.
Why must you speak of me that way IAHFLYR?
I concur and can't wait for the Elite Stories contest to be over which should clear the main board of lots of One and Done traffic submitting Elite "Stories" - though I am not sure I would classify many of them as stories of substance.
IAHFLYR whaaaaaat? "your boards"? Last I heard this is a public board, not a private one where a few feel they own it! Did I miss something where the geezers on this board paid $'s to feel entitled to shove their negative comments down other people's throats? I'm happy to spring some points to buy these "angry birds" some honey and break their vinegar jars!
Wow, did I strike a nerve gatilla007? My, my, my....since I'm pretty much one of the geezers I will take that shot however; there is no feeling of "entitled" nor any shoving of negative comments down any throats. I like to play and joke which if it comes off as being negative or entitled please accept my apology as that is certainly not the case.
It was a simply observation on my part and appears a few others as well. I'd love to have Insiders full of new blood as that's how I've learned many things from experienced travelers. I am actually pretty stunned right now so guess I'll need some of those points to fill my overflowing honey jar.
"My name is Max, I'm new here and this is my first post -I felt I needed to point out that you have some members that start talking about food in the middle of a different discussion"
It is behavior like this by your members that is causing me and others to rant for the first time.!!!!!!
Sorry I'm getting in late to this one, but I just got back from New Orleans (Marriott Downtown on Canal St. with an M Club, but that for another post). Thanks for starting a thread that, thanks to the usual suspects, had me laughing almost as soon as I started reading! I agree - once they stop the Elite Stories, we should be back to normal - if there is such a thing on Insiders!
I'm starting the think the norm is actually misterchk and a few others that will remain nameless. And I like it.
I too am late to the party. Been enjoying Hilton Head.
As those of us who have been around the Insiders site for a while know, complaints to Marriott don't get resolved here. Considering that this is primarily a community of Marriott travelers, not Marriott executives, it makes perfect sense. As a group we do pretty well with travel advice (where to go, where to stay, what to see) and with most aspects of Marriott Rewards (promotions, redemption value, rollover, status challenges, etc.).
I try to keep an open mind about complaints. If I have some advice that might help, I'll respond. Sometimes it starts a dialog. The posts I find the most difficult to deal with are variations of "Marriott did something to me and I'm leaving never to return." My first reaction is "Great, more room in the CL for me."
I've posted a rant or two. Sometimes it makes me feel better. There are folks who post looking for some sort of support or resolution. As a group, we may not be able to provide that, but we can from time to time, give some understanding. The one and done complainers, I'm just content to ignore (most of the time) and let them disappear.
bejacob professional posts like your make sense and are a joy to read! You said right, "As a group we do pretty well with travel advice (where to go, where to stay, what to see) and with most aspects of Marriott Rewards (promotions, redemption value, rollover, status challenges, etc.)." That's exactly what this site is all about!
"There are folks who post looking for some sort of support or resolution. As a group, we may not be able to provide that, but we can from time to time, give some understanding." Bingo! Keeping this attitude in mind will help this community grow.
Yes, hopefully. I lurked on here almost a year before contributing to the December contest (and winning! ), so I would expect some of the "Elite Stories" folks will look around here and see how much fun the crazy folks here are having and join in the fun! Just so long as we don't get too many "normal" people; they're no fun at all!
Eight hours have passed and I have given IAHFLYR post much thought -
1. I feel that much of what he said was unfair
2. He has a chip on his shoulder
3. Upon awaking this morning his wife yelled at him (a problem I am numb to as I get yelled at every day)
4. I feel that much of what he said was fair
5 He should be banned from the site or at least give a time out for 5 minutes
6 Personally apologize to each individual who has visited this site for the purposes he mentioned and have been never heard of since.
7. Apologize to me for absolutely no reason at all
8 AND finally, he must be elected Sheriff of Houston by acclamation!
I am one of the community members who wish the Elite Stories contest would end sooner rather than later. However, I am not opposed to new members joining the community. The moderators or whomever in the Marriott corporation determines these contests failed with the Elite Stories competition if the goal was to draw new members to the community. The baseball story competition a few years back was the same thing. Having individuals come and post one story (with no guidelines to ensure quality) and leave does not encourage them to engage with the community in the long term. A competition that requires multiple visits to the community would in my opinion have a better chance of people engaging longer term in the site.
I've not been on this site as much as I would like over the past couple of weeks, and so for the most part have been lurking. It's good to lurk!
To my mind there are 4 types of "one and done"
1. Those with legitimate praise who simply want to share an amazing experience, alas rare.
2. Those with a dreadful example of customer service looking for help, alas more common than the first, but still relatively rare.
3. Those encouraged to do so by Marriott to enter a competition, the most common one-and-done.
4. Those who feel sleighted by their treatment (either by Corp or an individual property) and come on to RANT. Frequently their complaint turns out to be minor, or wrongheaded, or both. This doesn't stop them giving full vent all the same.
IAHFLYR raises in this thread I think an absolutely fair critique of the last category. So far this year there has been one truly awful complaint, that by eodhl, where the JW Marriott, Panama simply cancelled his guaranteed reservation only 10 days before his flights,with nothing more than "regrets". We stirred the pot with Marriott via deannad and NathalieF and advised him to go onto Facebook as well. Finally, and begrudgingly, the hotel compensated with 450,000 points and paying for the stay at a local, alas it seems somewhat inferior, hotel. The points are however more than enough to buy a travel package, thus effectively refunding the entire cost of the point-based vacation. A fair outcome.
I'd say however that for every eodhl there are 20 or more largely unjustified rants.
And for every unjustified rant there's probably 5 or 6 one-and-done "elite stories", or whatever competition Marriott is deciding to run via this site. We need to be aware, this is Marriotts website... Not ours. It costs Marriott money to run and keep up and Marriott has other aims besides giving us regulars the opportunity to swap "dark side" banter, aviation geekiness and in-the-know jokes. Using this site as an entry point for the "elite stories" competition has 3 main drivers from Marriotts point of view, firstly it saves money on developing webspace to otherwise run the competition, secondly, the stories are not deleted, most are positive (albeit of questionable detail) and therefore represent a repository of Marriott positivity on the web and finally exposure to this site may cause some to become regular contributors and hence more loyal Marriott customers. This is Marriotts site and it's real purpose is commercial - to encourage more custom to its brands by fostering a feeling of community. The bigger this community, the more successfully it serves its commercial purpose.
So IAHFLYR is absolutely right to raise this thread - every single word of his original post is justified - and has done so entirely fairly, but ironically his "correct answer" given to jakeal is utterly wrongheaded, since jakeal's critique is unwelcoming to those who may become new regulars a la SeaTexan and hassmh.
Sorry, jakeal, no hard feelings, I count you as a friend here, but can't agree with the answer you gave marked as correct. I do however very much agree with the sentiments expressed in your later reply, that to improve participation and bring in a wider base such competitions need to be "stickier" producing a requirement to return and engage, but as I've said that is only one of the drivers bringing "elite stories" here. As gatilla007 rightly remarks, these are not our boards. They're Marriotts!
I Have a similar forum in New Hampshire at my summer home where one and dones come in **** on a restaurant and then are never heard again. Most longer term participants merely ignore . it is the same with forums like trip advisor . If someone post a negative and they have no other post I view that they have an " axe to grind " . But as you said Bob this is a Marroitt site and to me hope more people take part but I usually view as suspect criticism for one and done's
A well thought out reply, brightlybob. My answer marked as correct should not have been - I agree. Agree also with you that my post could seem to be saying I am not interested in new blood. But as you noted from my later post; it is not an opposition to new members, rather a disagreement with Marriott's tack taken in attracting them.
I am thrilled to have SeaTexan and others join the community. Especially if they build our "millenial" numbers!
Should I take offense and a "non-millennial?"
One and dones don't help the site over the long term be they category 1, 2, 3, or 4 from brightlybob's list. Marriott's challenge is how to get more people to come here AND STAY. The first part is working. The second part will be up to the community and to some extent the person joining. If there are no questions to ask (i.e. which Marriott in NYC is best) or travel experiences to share (i.e. what MR members can expect at MVC based on my recent visits) some folks may not see the point of sticking around. The fact that Marriott is getting folks over here is great.
I'm not sure I like the majority of the posts I've seen in Elite Stories (many of them seem more like tweets to me), however, a number of newer members have stayed. They make our community stronger. We had a few that joined and posted replies to every discussion for a month or so and then disappeared (I was relieved by the silence as were a few others). Commenting on everything can be almost worse than the one and done (or at least more irritating IMHO). Eventually most of us find a happy middle ground - sharing our travel experiences and commenting on those topics we find interesting. I know I'm more likely to read comments by names I see frequently, not incessantly (that's when I tune out).
We don't all agree. That would make the site boring and useless. We do have a common interest. That alone is worth celebrating.
Bottom line - this site operates under the laws of the U.S.
For those of you that might have forgotten I give you the First Amendment of the United States Constitution.
"'Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the Government for a redress of grievances"
Furthermore, if an individual, exercising their constitutional right expresses an opinion without causing damage to another will be defended by this member to the end.