Hi javierhernandez. Welome to the Insiders Community. I'm sure you've taken a look around and have seen that this is a great community to talk about all things travel related. From sharing your recommendations and experiences to learning about the Rewards program. I'm carat and I am one of the moderators here along with AndrewT, lindseyh and deannad. If you ever have any questions, like above, please feel free to reach out to any of us. We're here to help!
Just in case you'd like to take a peek, I've included some links to our Getting Started Guides.
In regards to your post, once you've clicked through the email, the Elite Night Credit will show up in your account within 24 hours. It is listed in your "Nights Detail" under "Account Overview." If you are still having trouble seeing this, please let me know.
Again, welcome! Looking forward to hearing more from you.
Hi robhig. I can definitely help. Would you mind sending me a direct message with your Rewards number and the month and date of your Birthday? Also, in order to receive this credit, your birthday must be listed in your account and you must opt in to receive emails. If these are listed and you have not received the Birthday email, please let me know. I'll be able to take a look and provide clarity.